Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Karen James

Karen James

Director
New York,NY

Summary

Dedicated and result oriented individual with over 15 years of experience in health professions, advocacy and management. Committed to delivering high quality results in patient care and administrative support. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Macy’s Department Store
12.2021 - Current
  • Complete POS transactions, including returns applying coupons, promotional codes processing payments, issuing receipt, and bagging items upon completion of transactions
  • Order merchandise on the company’s website and process delivery to customers' preferred location
  • Follow loss prevention and safety protocols.

Director of Patient Relations

Morris Heights Health Center
11.2017 - Current
  • Effectively spearheaded the implementation of the Patient Relations department to serve as an intermediary between patients and staff to address, advocate and improve patients outcome
  • Responsible for analyzing patient experience survey data and reporting findings to Quality Council
  • Managed grant funded program and fundraising activities.

Coordinating Manager

East New York Diagnostic & Treatment Center NYC Health & Hospitals
06.2014 - 11.2017
  • Supervised direct reports, delegated tasks to support internal and external health education for community partners
  • Performed resource analysis to assist in the determination and evaluation of means for attaining desired objectives
  • Liaised with the Community Advisory Board and other relevant entities to develop linkage agreements.

Pharmacy Technician

East New York Diagnostic & Treatment Center
10.2005 - 06.2014
  • Operated a pill counter, received written prescriptions, and maintained pharmacy records
  • Performed pharmacy related clerical tasks including writing reports and meeting minutes, answered high volume phone calls, and trained new hires and summer students
  • Ordered medications and supplies and acted as the primary point of contact with vendors.

Education

Bachelor of Science - Community and Human Services, advocacy

SUNY Empire State College

Skills

  • Community outreach
  • Fundraising activities
  • Data Analytics
  • Project Coordination
  • Administrative and Office Support
  • Database Search and Data Entry Skills
  • Gathering Information From Patients
  • Documenting and Recording Information
  • Resolving Problems
  • Calm and Effective Under Pressure
  • Patient Needs Assessment and Referral
  • Patient Relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Macy’s Department Store
12.2021 - Current

Director of Patient Relations

Morris Heights Health Center
11.2017 - Current

Coordinating Manager

East New York Diagnostic & Treatment Center NYC Health & Hospitals
06.2014 - 11.2017

Pharmacy Technician

East New York Diagnostic & Treatment Center
10.2005 - 06.2014

Bachelor of Science - Community and Human Services, advocacy

SUNY Empire State College
Karen JamesDirector