Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amy Carolina Burrola

Yuma,AZ

Summary

Dynamic and results-driven, excelling in teamwork and maintaining safety standards. Proven ability to enhance customer satisfaction through effective communication and quick problem resolution. Consistently achieving stocking goals while ensuring a clean and safe work environment. Motivated and driven.

Enthusiastic, willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable.

Physically fit individual. Always willing to learn something new.

Overview

5
5
years of professional experience

Work History

Overnight Stocker

Walmart
07.2021 - Current
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

AP Host

Walmart
04.2020 - 07.2021
  • Controlled reduction of loss inventory by protecting company assets.
  • Checked CCTV for evidence of shoplifting.
  • Reported any suspicious activity to management to obtain quick response.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

CAP 2 Associate

Walmart
11.2019 - 04.2020
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Used pallet jacks to unload and organize merchandise from delivery trucks.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Operated equipment such as pallet jacks to move heavy boxes.
  • Used pallet jacks to unload and organize merchandise from delivery trucks.
  • Stocked merchandise on shelves correctly to ensure customer satisfaction.

Education

High School Diploma -

Kofa High School
Yuma, AZ
05-2017

Skills

  • Teamwork and collaboration
  • Quick learner
  • Work in a fast-paced enviroment
  • Workplace cleanliness
  • Heavy lifting
  • Maintaining safety
  • Adapt quick to new environment
  • Meet company deadlines

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Overnight Stocker

Walmart
07.2021 - Current

AP Host

Walmart
04.2020 - 07.2021

CAP 2 Associate

Walmart
11.2019 - 04.2020

High School Diploma -

Kofa High School

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Amy Carolina Burrola