Amy Cihak
Munson Healthcare Otsego Memorial Hospital
East Jordan,MI
19
years of professional experience
Clinic Coordinator with 15+ years of experience in patient scheduling, medical records, and front-office operations. Skilled in referral coordination, HIPAA confidentiality, and professional communication in busy healthcare settings. Proven ability to support provider schedules, maintain organized records, and keep clinic flow moving efficiently.
Work History
Clinic Coordinator Petoskey Specialty Clinic
1 Year 1 Month- Coordinated patient scheduling, referrals, and daily clinic workflows to support timely care delivery.
- Communicated appointment updates and visit instructions with patients, families, and care teams.
- Maintained accurate medical records, documentation, and visit-related data in electronic systems.
- Tracked provider schedules, room availability, and patient flow to reduce delays.
- Resolved routine scheduling conflicts and addressed patient concerns with professionalism.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Coordinated ongoing professional development opportunities for clinical staff members to stay current on advancements in healthcare practice.
- Assisted in hiring new clinic staff members, conducting interviews and evaluating candidates based on skills and cultural fit within the team dynamic.
- Helped front desk staff register and process patients.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Assisted with documenting clinic activities and updated medical records.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
- Fostered strong relationships with local healthcare providers through open communication and collaboration, resulting in increased referral rates for the clinic.
- Implemented financial tracking systems to accurately monitor clinic expenses, leading to more informed budgetary decisions.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Managed a diverse range of projects within the clinic, from facility renovations to IT system upgrades, ensuring timely completion and minimal disruption to daily operations.
- Oversaw maintenance of electronic health records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
- Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
- Prepared charts, forms, and follow-up materials for clinic appointments and care coordination.
- Supported multidisciplinary staff with administrative tasks, correspondence, and front-office operations.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Collected specimens, delivered to lab and brought results back to clinical team.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Interceded between employees during arguments and diffused tense situations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Trained team members on new hotel services and products to support promotional efforts.
- Completed bi-weekly timekeeping for 7 employees
Care Team Coordinator East Region
4 Years 8 Months- Coordinated patient care plans across multidisciplinary teams to support seamless service delivery.
- Managed referral follow-up, ensuring timely communication between providers, patients, and support staff.
- Scheduled appointments and resolved access barriers to improve continuity of care.
- Updated electronic health records with accurate care coordination notes and status changes.
- Facilitated communication among clinical teams to align next steps and reduce delays.
- Reviewed patient needs and routed requests to appropriate resources based on care priorities.
- Facilitated communication between patients, families, and healthcare providers to ensure optimal care outcomes.
- Served as a trusted resource for patients, answering questions about their treatment plans and addressing concerns promptly.
- Maintained up-to-date knowledge on industry trends in healthcare management through continuous learning opportunities participating in conferences workshops or training sessions.
- Enhanced patient care by coordinating and managing care team activities.
- Streamlined care processes for improved efficiency and patient satisfaction.
- Promoted continuity of care by maintaining strong relationships with primary care physicians and other specialists involved in patients'' treatment teams.
- Increased patient adherence to prescribed treatment plans by simplifying complex medical information into easily understandable terms.
- Established a strong rapport with patients, families, and caregivers, providing emotional support and guidance during challenging times.
- Collaborated with various healthcare professionals to ensure a seamless transition of care during hospital admissions and discharges.
- Reduced rehospitalization rates through meticulous monitoring of at-risk patients and timely intervention strategies.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Coordinator Quality Incentives
1 Year 1 Month- Coordinated patient referrals and care transitions across multidisciplinary clinical teams.
- Managed scheduling workflows, resolving conflicts to support timely access to services.
- Monitored service requests, prioritizing urgent needs and escalating issues appropriately.
- Improved coordination processes to reduce delays and strengthen communication across departments.
- Supported compliance efforts by verifying records, updates, and required administrative follow-through.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Maintained accurate documentation in electronic health records and internal tracking systems.
- Gathered patient information and reported to various insurance companies for reimbursement of services
- Tracked test ordering and results to ensure delivery of optimal patient care.
Medical Assistant
11 Years 10 Months- Administered medications, injections, and basic treatments under provider supervision.
- Supported physicians during examinations, procedures, and follow-up care.
- Documented vital signs, symptoms, and care updates accurately in electronic health records.
- Coordinated patient intake, verified histories, and prepared exam rooms for clinical visits.
- Scheduled appointments, managed referrals, and organized patient flow to maintain efficient clinic operations.
- Educated patients on medications, aftercare instructions, and preventive health practices.
- Trained new medical assistants on workflow standards, documentation, and patient service expectations.
- Maintained infection control practices, sterilized instruments, and ensured compliant room turnover.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
Education
High School Diploma
No Degree - General Classed
Certified Medical Assitant - Medical Assistant
Skills
Patient coordination
Record management
Effective communication
Problem-solving
Task prioritization
Care coordination
Communication protocols
Professionalism
Interpersonal relations
Team leadership
Microsoft Excel
HIPAA confidentiality
Referral coordination
Scheduling workflows
Medical office operations
Timeline
Clinic Coordinator Petoskey Specialty Clinic
Munson Healthcare Otsego Memorial Hospital
09.2025 - CurrentRead More
Care Team Coordinator East Region
Munson Healthcare Clinically Intregated Sytems
01.2021 - 09.2025Read More
Coordinator Quality Incentives
Munson Healthcare Clinically Intregretad Services
01.2020 - 02.2021Read More
Medical Assistant
Munson Health Care Charleviox Hospital
03.2008 - 01.2020Read More
North Central Michigan College
No Degree from General Classed
Read More
East Jordan High School
High School Diploma
Read More
Ncct
Certified Medical Assitant from Medical Assistant
Read More