Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amy Carrillo-Lopez

Kannapolis,NC

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. They are skilled in promoting sales to increase revenue while addressing diverse issues. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty. Passionate about customer service with a background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Lowes Home Improvment
Kannapolis, NC
10.2022 - 03.2024
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Followed up with customers after purchase to ensure satisfaction.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Suggested product solutions based on individual customer needs.
  • Answered phone calls from customers promptly and courteously.
  • Handled cash register operations accurately during peak times.
  • Performed additional duties as assigned by management team.
  • Kept work area neat, clean, and well-stocked at all times.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Education

High School Diploma -

A.L. Brown High School
Kannapolis, NC
06-2022

Skills

  • Customer Support
  • Inbound and Outbound Calling
  • Account Management
  • Product and service solutions
  • Problem Resolution
  • Refunds and exchanges

Languages

Spanish
Native/ Bilingual
English
Full Professional
French
Limited

Timeline

Customer Service Associate

Lowes Home Improvment
10.2022 - 03.2024

High School Diploma -

A.L. Brown High School
Amy Carrillo-Lopez