Summary
Work History
Skills
Timeline
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Amy Copley

Amy Copley

Fort Collins,CO

Summary

Dynamic and results-driven health and wellness professional with over 15 years of experience in the spa industry. Proven expertise in delivering top-tier skincare treatments and building strong client relationships, backed by excellent communication, organizational, and sales skills. Passionate about skincare and committed to educating clients, fostering loyalty, and promoting product knowledge. I bring a unique blend of skincare expertise and sales acumen, driven by a customer-first approach. Ready to channel my enthusiasm and experience into a skincare sales role.

Work History

Day Spa Manager & Esthetician

Xanandu Med Spa
  • Enhanced customer satisfaction by implementing personalized treatment plans and delivering exceptional skincare services as an Esthetician.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Managed daily operations for smooth functioning, ensuring a clean, safe, and welcoming environment for clients.
  • Established strong relationships with vendors to negotiate better pricing on products without compromising quality.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.

Esthetician

Pure Mobile Skin Care
  • Owned and operated a mobile day spa for a high end country club resort
  • Provided exceptional skincare and body treatments to private clients
  • Demonstrated in-depth product knowledge to recommend and sell appropriate skincare products
  • Provided outstanding customer service and built strong relationships with clients to increase repeat business and referrals

Executive Assistant

Private Individuals
  • Managed executive calendar, meetings, and travel arrangements for a high level CEO
  • Contributed to event marketing, sales and brand promotion.
  • Organized and maintained confidential files and records
  • Planned and executed company events and conferences
  • Provided support to CEO in decision-making and strategic planning

Lead Esthetician

Loews Lake Las Vegas Spa
  • Offered exclusive facials to a high end client base on a daily basis
  • Demonstrated in-depth product knowledge to recommend complementary skincare items, resulting in a 25% increase in average sale value
  • Managed inventory and ensured adequate stock levels of retail products, optimizing shelf displays to maximize visibility and sales
  • Trained new estheticians on proper techniques and product knowledge

Esthetician & Massage Therapist

The Bathhouse Spa @ Mandalay Bay
  • Provided Facials, Massage and Body Treatments to a high volume of diverse clients on a daily basis
  • Implemented upselling techniques to effectively promote additional services and products, consistently exceeding monthly sales targets by 25%
  • Ability to adapt techniques based on client needs and preferences
  • Assisted clients in developing personalized treatment plans to address specific skincare and wellness goals

Spa Coordinator & Esthetician

Dolphin Court Day Salon
  • Rotated between Spa Front Desk Management and Esthetic services
  • Tracked and effectively managed client flow throughout the spa
  • Performed a variety of facials, body treatments, and waxing services to clients, resulting in high customer satisfaction and repeat business
  • Educated clients on skincare products and recommended home care regimens to achieve product sales goals

Skills

  • Spa operations
  • Skincare Therapist
  • Outstanding client liaison
  • Sales dedication
  • Passionate skincare educator
  • Strong communication skills
  • Organized and thorough
  • Superior attention to detail

Timeline

Day Spa Manager & Esthetician

Xanandu Med Spa

Esthetician

Pure Mobile Skin Care

Executive Assistant

Private Individuals

Lead Esthetician

Loews Lake Las Vegas Spa

Esthetician & Massage Therapist

The Bathhouse Spa @ Mandalay Bay

Spa Coordinator & Esthetician

Dolphin Court Day Salon

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Amy Copley