Lucy Torres
Conyers,GA
Summary
Service-oriented Spa Manager committed to building engaged team and superior guest relations for maximum return on investment. Understands spa operations thoroughly and troubleshoots and resolves technical and personal issues resourcefully. Trains team members to put customers first and empowers staff members to take creative and independent action.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Spa Manager/Lead Licensed Esthetician
Platinum Beauty Bar And Spa
12.2021 - 11.2023
- Managed inventory control, reducing waste and lowering product costs.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Led spa tours for new members to familiarize guests with services provided.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Maintained a clean, safe, and organized treatment room to ensure optimal client experience.
- Provided specialized services such as chemical peels, microdermabrasion, and dermaplaning for enhanced treatment options.
- Sterilized equipment for patient treatments.
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
- Resolved customer complaints and facilitated conflict resolutions.
Esthetician
Brazilian Wax By Andreia
10.2016 - 11.2022
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed Full body waxing
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
Assistant Laser Practioner
Look Young Atlanta
02.2010 - 08.2016
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Education
Medical Aesthetics -
Institute DerMed
Roswell, GA04.2013
Licensed Esthetician - Esthetics
Artistic Beauty College
Westminster, CO03.2006
High School Diploma -
William Fleming High School
Roanoke, VA06.1997
Skills
- Assignment Delegation
- Budget Administration
- Customer Acquisition
- Employee Coaching
- Schedule Coordination
- Hygiene standards
- Customer feedback analysis
- Event planning
- Staff management
- Spa operations
- Customer service excellence
- Decision making
- Time management
- Appointment scheduling
- Policy development
- Quality assurance
- Inventory control
- Marketing strategies
- Promotions coordination
- Budget planning
- Vendor relations
- Health and safety regulations
- Organizational skills
- Sales techniques
- Performance evaluations
- Staff training
- Client retention
- Upselling services
- Problem solving
- Product knowledge
- Hiring Procedures
- Employee Supervision
- Schedule Management
- POS System Operation
Certification
Licensed Esthetician Georgia # ES005934
Assistant Laser Practitioner Georgia #462
References
References available upon request.
Timeline
Spa Manager/Lead Licensed Esthetician
Platinum Beauty Bar And Spa
12.2021 - 11.2023
Esthetician
Brazilian Wax By Andreia
10.2016 - 11.2022
Assistant Laser Practioner
Look Young Atlanta
02.2010 - 08.2016
Medical Aesthetics -
Institute DerMed
Licensed Esthetician - Esthetics
Artistic Beauty College
High School Diploma -
William Fleming High School
Licensed Esthetician Georgia # ES005934
Assistant Laser Practitioner Georgia #462
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