Amy Cruz
Opa-locka,FL
Summary
Dynamic BDC Representative with proven skills in customer service, communication, and problem-solving. Committed to enhancing customer satisfaction through effective interaction management and service coordination.
Overview
4
4
years of professional experience
Work History
BDC Representative
HGregLux
Pompano Beach, FL
07.2024 - Current
- Managed customer inquiries through phone and email communication.
- Assisted customers with vehicle selection and product information.
- Coordinated appointments for test drives
- Utilized CRM software to track customer interactions and updates.
- Collaborated with sales team to streamline lead generation processes.
- Provided administrative support by maintaining organized records and files.
- Resolved customer complaints effectively to ensure satisfaction.
- Conducted follow-up calls to enhance customer relations and loyalty.
- Provided support to other BDC representatives as needed.
BDC Service Representative
Mercedes-Benz of Coral Gables
Coral Gables, FL
12.2022 - 11.2023
- Assisted customers with service inquiries and appointment scheduling.
- Managed customer data using dealership software systems efficiently.
- Coordinated communication between service technicians and customers effectively.
- Provided detailed information about service offerings and promotions to clients.
- Handled incoming calls and responded to customer needs promptly.
- Maintained organized records of service appointments and customer interactions.
Hostess
El Novillo
Miami Lakes, FL
08.2021 - 12.2022
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to ensure smooth guest flow.
- Assisted in coordinating seating arrangements during peak hours.
- Maintained cleanliness and organization of dining area.
- Handled guest inquiries and resolved issues professionally.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Education
Bachelor of Science - Biotechnology
Miami Dade College
Miami, FL08.2025
High School Diploma -
Hialeah Senior Highschool
Hialeah, FL05-2023
Skills
- Pipetting
- Sample preparation
- Basic lab safety
- Scientific research methods
- Quick learner
- Highly motivated
- Strong attention to detail
- Problem-solving skills
- Customer service
- Data analysis
- Laboratory techniques
- Problem solving
- CRM software
- Team collaboration
- Performance tracking
- Goal oriented
- Adaptability
- Professionalism
- Reliability
- Teamwork
Additional Information
Willing to complete certifications or training required for the position, Passionate about biotechnology and hands-on lab work
Projects Relevant Experience
- Conducted laboratory experiments in school projects, analyzed results, and presented findings to class
- Assisted in practical lab exercises, ensuring accuracy and safety
Timeline
BDC Representative
HGregLux
07.2024 - Current
BDC Service Representative
Mercedes-Benz of Coral Gables
12.2022 - 11.2023
Hostess
El Novillo
08.2021 - 12.2022
Bachelor of Science - Biotechnology
Miami Dade College
High School Diploma -
Hialeah Senior Highschool
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