Elizabeth Cheney
Justin,TX
Summary
Flexible hard worker ready to learn and contribute to team success. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Sonoma County Orthopedics and Podiatric Speciali
Santa Rosa, California
01.2023 - 06.2024
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Provided customer service by answering patient questions and addressing concerns.
- Inputted patient demographic data into electronic health record system.
- Sorted and distributed incoming mail daily.
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted with scheduling follow-up appointments according to provider availability.
- Performed administrative duties such as filing, faxing, photocopying.
- Reviewed patient accounts for accuracy on a regular basis.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned documents into electronic health record system as needed.
- Scheduled patient appointments and procedures.
- Ran credit card batches and balanced deposits on daily basis.
- Obtained proper authorization and identification to release confidential medical records.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Utilized technology and specialized software to maximize productivity.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Patient Service Representative
Santa Rosa Orthopaedics
Santa Rosa, CA
09.2022 - 01.2023
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Referred patients to appropriate professionals and services.
- Scheduled patient appointments and procedures.
- Obtained proper authorization and identification to release confidential medical records.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Organized and maintained patient charts with proper classification and filing systems.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Certified Medical Assistant
Redwood Empire Dermatology
Santa Rosa, CA
05.2022 - 06.2022
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, recorded medical history and confirmed purpose of visit.
- Secured patient information and maintained patient confidentiality by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Helped assist the physicians with biopsies.
- Escorted patients to examination rooms, prepared for physician exams and documented medical histories.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Sterilized medical instruments to streamline procedural use.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Protected confidentiality of patient care information and treatments to prevent data breaches.
- Observed fellow medical assistants to learn the proper way to handle situations.
- Learned how to properly pack sterilized instruments.
- Cleaned examination rooms according to proper regulations.
- Provided help where needed.
Medical Assistant Extern
Santa Rosa Orthopaedics
Santa Rosa, CA
10.2021 - 11.2021
- Escorted patients to examination rooms. Prepared for physician exams and documented medical histories..
- Charted all patient services in records with high accuracy.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Entered patient services into records with high accuracy.
- Sterilized medical instruments to streamline procedural use.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Protected confidentiality of patient care information and treatments to prevent data breaches.
- Observed fellow medical assistants while learning the proper way to handle situations and learn the job.
- Removed sutures and staples.
- Removed cast wrappings.
- Learned how to properly pack sterilized instruments.
- Performed blood draws as required by physicians.
- Cleaned examination rooms according to proper regulations.
- Transcribed patient's records and notes to patient's file while computers were down for three weeks.
- Under supervision, helped other externs learn the job.
- Provided help where needed.
Instructional Assistant
Forest Grove School District
Forest Grove, Oregon
10.2016 - 01.2018
- Provided classroom support throughout planned instruction and individual lessons.
- Delivered instruction individually or in small groups with support from instructor.
- Complied with instructor-developed Individual Education Plans and made informed recommendations for adjustments.
- Worked with special needs children between kindergarten and fourth grade age levels.
- Offered students personalized educational, behavioral and emotional support.
Education
Bachelor of Arts - Childhood Education
Pacific University
Forest Grove, OR05.2014
Certificate - Phlebotomy
CalRegional
Santa Rosa01.2020
Certificate - Medical Assistant
West Coast Medical Assistant Program
Rohnert Park, CA10.2021
Skills
- People skills
- Team management
- Understands medical procedures
- Proper sterilization techniques
- Venipuncture and phlebotomy
- Patient scheduling
- Medical terminology knowledge
- EKG set up and monitoring
- Pipetting
- Calm and level-headed under duress
- Certified in Basic Life Support (BLS)
- Documentation procedures expert
- Data entry
- Stocking supplies
- Certified as a Medical Assistant
- Appointment confirmation
- Medical filing
- Reception Management
- Appointment Scheduling
- Medical insurance
- Patient Intake
- Office Administration
- Insurance Verification
- Payment Collection
- HIPAA Compliance
- Customer Service
References
- Ed Carrithers (707) 293-7716; Supervisor at Sonoma County Orthopedics and Podiatric Specialists; Supervisor during externship at Santa Rosa Orthopedics
- Stephanie Scott (707) 623-2237; Family friend of 4 years
- Pran Lozano (707) 703-9790; coworker & medical assistant at SCOAPS
- Jen Lefever Hinshaw, PA (707) 483-3446; provider at SCOAPS
- Kelsey Flores (707) 799-6764; Coworker & surgery scheduler at SCOAPS
- Emily Henicle (707) 393-1779; Family friend of 4 years
Timeline
Patient Service Representative
Sonoma County Orthopedics and Podiatric Speciali
01.2023 - 06.2024
Patient Service Representative
Santa Rosa Orthopaedics
09.2022 - 01.2023
Certified Medical Assistant
Redwood Empire Dermatology
05.2022 - 06.2022
Medical Assistant Extern
Santa Rosa Orthopaedics
10.2021 - 11.2021
Instructional Assistant
Forest Grove School District
10.2016 - 01.2018
Bachelor of Arts - Childhood Education
Pacific University
Certificate - Phlebotomy
CalRegional
Certificate - Medical Assistant
West Coast Medical Assistant Program
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