Summary
Overview
Work History
Education
Skills
Additional Information - Courses
Timeline
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Capri Carter

Columbus

Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 7 years of relevant work experience to your team.

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft 365 and outlook..

Overview

8
8
years of professional experience

Work History

Patient Service Representative

Quantum Health
10.2021 - 09.2024
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder
  • Checked claims for errors, corrected issues and mailed out updated documents

CSR

Aetna
02.2018 - 09.2018
  • Answered patient questions and fielded complaints to resolve issues
  • Coordinated with patients and healthcare professionals to meet patient needs
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge
  • Documented and managed patient information in computer system
  • Referred patients to appropriate professionals and services

CSR

Verizon
01.2017 - 02.2018
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship
  • Diagnosed issues with cell phone performance, technical operations and specific applications
  • Kept current on latest smartphones and tablets to provide guests with up-to-date and accurate information on emerging technologies

Education

Bachelor of Arts - Graphic Design

Southern New Hampshire University
Hooksett, NH
07-2027

Some College - Graphic Design

Columbus State
Columbus, OH
06.2021

Skills

  • Microsoft Office
  • Communication
  • Computer skills
  • Customer service
  • Leadership
  • Conflict resolution
  • Troubleshooting
  • Problem resolution
  • Reliable and trustworthy
  • Teambuilding
  • People skills
  • Friendly, positive attitude
  • Time Management
  • Problem-Solving
  • Multitasking
  • Organizational Skills
  • Critical Thinking
  • Cultural Awareness
  • Data Entry

Additional Information - Courses

  • COM 101, 20SUCR, 0.00, 3.00
  • COLS 1101 College Success Skills, SPRING SEMESTER 2021, B, 1.00
  • CSCI 1320 Database Fundamentals, SPRING SEMESTER 2021, W, 3.00
  • DEV 0145 Advanced Reading, SPRING SEMESTER 2021, C, 3.00
  • DEV 0155 Basic Composition, SPRING SEMESTER 2021, E, 4.00
  • MATH 1025 Quantitative Literacy, SPRING SEMESTER 2021, D, 3.00
  • MATH 1025 Quantitative Literacy, SUMMER SEMESTER 2021, C, 3.00
  • DEV 0155 Basic Composition, SUMMER SEMESTER 2021, E, 4.00

Timeline

Patient Service Representative

Quantum Health
10.2021 - 09.2024

CSR

Aetna
02.2018 - 09.2018

CSR

Verizon
01.2017 - 02.2018

Bachelor of Arts - Graphic Design

Southern New Hampshire University

Some College - Graphic Design

Columbus State

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Capri Carter