Amy Hackstedt
La Porte,IN
Summary
Detail-oriented Assistant Director of Admissions with strong analytical skills and a commitment to student success. Experienced in implementing CRM solutions and guiding staff to improve customer service excellence, contributing to a seamless admissions process.
Overview
12
12
years of professional experience
Work History
Assistant Director of Admissions
Purdue University Northwest
Westville, IN
05.2014 - Current
- Designed and executed targeted recruitment strategies aimed at increasing enrollment diversity across the Northwest Indiana demographics.
- Conducted analysis of admissions data to support strategic decision-making and improve outreach effectiveness for my recruitment territory.
- Guided new admissions staff in implementing best practices and enhancing customer service excellence through training guides and 1:1 meetings.
- Coordinated with academic departments to enhance recruitment initiatives aligned with program strengths.
- Organized and executed on campus events aimed at attracting prospective students and building community connections such as tours, open houses, and admitted student days.
- Provided detailed guidance on admissions processes and paying for college offerings to enhance understanding of financial assistance and student services for over 6,000 potential students.
- Supported prospective students in navigating the next steps in enrollment through various text messages, appointments, and personal phone calls.
- Improved communication between Admissions Office and prospective students by implementing a CRM (Slate) system to track inquiries and applications.
- Engaged with key university stakeholders, such as alumni, faculty, and community leaders, to reinforce and expand support for university admissions programs.
Education
Bachelor of Arts - Communications
Purdue University
Westville, IN05-2014
Skills
- CRM software experience
- Analytical mindset
- Relationship development
- Admissions oversight
- Regulatory compliance
- Student counseling
- On-campus recruitment
- Goal assessment
- Demographic research
- Teamwork and collaboration
- Financial Aid analysis
- Time management
Timeline
Assistant Director of Admissions
Purdue University Northwest
05.2014 - Current
Bachelor of Arts - Communications
Purdue University