Hi, I’m
AMyia Thompson
Detroit,MI
Overview
4
years of professional experience
Work History
Qualfon
Loan Processor
07.2024 - 03.2025
Job overview
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
Amazon
Amazon Fulfillment Associate
06.2023 - 01.2024
Job overview
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
Rite Aid
Front End Supervisor
07.2022 - 07.2023
Job overview
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cash drawers in four checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
OSL Retail Services
Phone Sales Representative
07.2021 - 02.2022
Job overview
- Answered questions about company offerings with knowledgeable responses about products and services.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Streamlined the sales process with effective communication, resulting in quicker deal closures.
- Built relationships with customers using strong persuasion and active listening skills.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Educated customers on product and service benefits, explaining features and answering questions.
Education
Martin Luther King Jr. Senior High SchoolDetroit, MI
from Mathematical Sciences
06.2017
University Overview
- Completed AP course in Biology, Probability & Statistics, English, Geometry
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Attention to detail
- Dedicated work ethic
- Customer service
- Loan closing
- Client data gathering
- Verifying information
- Customer relations
Timeline
Loan Processor
Qualfon
07.2024 - 03.2025
Amazon Fulfillment Associate
Amazon
06.2023 - 01.2024
Front End Supervisor
Rite Aid
07.2022 - 07.2023
Phone Sales Representative
OSL Retail Services
07.2021 - 02.2022
Martin Luther King Jr. Senior High School
from Mathematical Sciences
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