Patrick Majors
Riverside,CA
Summary
Results-oriented Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Over 20 years of experience in loan processing and mortgages.
Overview
25
25
years of professional experience
Work History
Loan Processor
Wells Fargo
12.2019 - 05.2023
- Evaluating and processing customer loan or credit application to ensure compliance with loan policies and federal regulations and identifying money lending problems.
- Support complex administrative, customer support and operational processes on home loan applications, including timely communication with external customers, agents, brokers, and counter-parties to obtain missing information and documentation, submit loans for underwriting review.
- Perform file review of complex home loan applications, communicate with customers in timely manner, review documentation and obtain missing information, clear stipulations, submit loans to underwriting for review, ensure all compliance and underwriting guidelines are met.
- Prioritize and manage assigned pipeline to meet deadlines and performance metrics.
- Provide guidance training to less experienced Loan Processors.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Funded on average 15 to 20 loans monthly.
Loan Servicing Specialist
Wells Fargo
02.2014 - 12.2019
- Business professional with experience in communications, banking, customer service, and loan research.
- Combines deep industry knowledge with experience guiding development, organization, and risk management.
- Excels at crafting high-impact communications and maintaining consistent messaging across all business platforms.
- Mentoring and evaluating staff.
- Research and review of documents, data & records according to department procedures and government regulations while managing the department's risks and liabilities per County and State statutes.
- Research complex lien portfolio for legacy/out of business lenders.
- Review data and report trends.
- Processing disbursements and preparing loan demands and lien releases/satisfaction of mortgage.
- Notary Public and Authorized Wells Fargo/MERS Signer.
Customer Service Representative
Wells Fargo
01.2011 - 01.2014
- Inbound and outbound call center averaging 100 calls daily while performing in supervisory role to handle escalated call complaints and inquiries.
- Rapidly promoted due to strong performance.
- Accounts payable assistant - paying property taxes out of escrow.
- Providing assistance to junior representatives.
- Handing payments for mortgage, hazard insurance premiums, property taxes and other special transactions.
- Research customer inquiries of banking products, services, and operational policies/procedures.
Education
Bachelor of Science - Business Administration
Indiana Wesleyan University
Marion, INAssociate of Science - Business Administration
Indiana Wesleyan University
Marion, INSkills
- Customer service
- Data entry
- Payroll
- Risk management
- Recruiting
- Microsoft office
- Accounts Payable assistant
- Typing - 72 WPM
- Meeting Facilitator
- Hiring Experience
- Data Entry
- Risk Management
- Debt Management
- Advance Microsoft Office
- Loan Modification
- Process Optimization
- Government Lending
- Reading Comprehension
- Mortgage Banking and Analysis
- Government Standards
- Legal Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Loan Processor
Wells Fargo
12.2019 - 05.2023
Loan Servicing Specialist
Wells Fargo
02.2014 - 12.2019
Customer Service Representative
Wells Fargo
01.2011 - 01.2014
Bachelor of Science - Business Administration
Indiana Wesleyan University
Associate of Science - Business Administration
Indiana Wesleyan University
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