Stephonie Chandler
Client Services Professional
Vancouver,WA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Loan Processor
Salal Credit Union
01.2022 - 06.2023
- Prepared closing disclosures and coordinated with borrowers, lenders, and title companies to ensure a smooth closing process
- Collaborated with loan officers and underwriters to resolve any discrepancies or issues in loan applications
- Skilled on pre-underwriting Refinance and Purchase loans upon reviewing related financial documents for accuracy and compliance
- Achieved a 100% success rate by consistently sending processed loans to underwriting review within specified timelines.
Loan Processor
Guild Mortgage
08.2020 - 08.2021
- Reviewed loan file in detail and gather documentation from borrower/loan officer and third-party vendors and reviewed Automated Underwriting System findings
- Worked with Mortgage Advisors to obtain underwriting and closing conditions
- Pre underwrote all assigned loans by doing income calculations and running loans through the AUS system
- Prepped closing disclosures and closing documents ensuring all requirements have been met
- Maintained a pipeline of an average of 10-15 loans that were in various stages of the loan process in addition to closing 8 loans per month.
Loan Processor
Wells Fargo
04.2019 - 08.2020
- Gathered and reviewed loan documents, ensuring accuracy and compliance with regulatory requirements
- Maintained a loan pipeline of an average of 35 loans, effectively managing multiple loan files simultaneously
- Received an outstanding award for initiating exceptional service and follow-through
- Closed an average of 15 loans per month, consistently meeting or exceeding targets
- Maintained a quality control rate of 100% to 105% and a productivity rate that exceeded expectations
- Received a Regional Outstanding Customer Care Award for delivering exceptional service on a high portfolio Client.
Real Estate Agent
Realty One Group
02.2018 - 04.2019
- Successfully represented buyers and sellers in real estate transactions, delivering exceptional customer service
- Closed 4 home sales within the first year, exceeding expectations and demonstrating strong sales and negotiation skills
- Conducted market research and analysis to assist clients in making informed decisions regarding pricing and offers
- Negotiated contracts and terms on behalf of clients, ensuring favorable outcomes and protecting their interests
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Loss Mitigation Specialist
Wells Fargo
03.2015 - 12.2017
- Pre-underwrote mortgage loans and prepared them for review for default options, ensuring compliance with company policies and industry regulations
- Exceeded monthly projection goals for loan closings by consistently meeting or surpassing targets
- Maintained a 95% quality score on loan pipeline, ensuring accuracy and adherence to guidelines
- Managed a pipeline of 100 to 120 loans, effectively prioritizing tasks and meeting deadlines
- Collaborated with internal teams to resolve complex issues and provide exceptional customer service.
Bank Teller
Wells Fargo
- 03.2015
- Processed and deposited checks, ensuring accuracy and adherence to banking regulations
- Utilized proprietary system for processing checks and cash transactions, maintaining efficiency and accuracy
- Demonstrated strong knowledge of BSA, AML, and CFPB regulations, ensuring compliance with banking standards
- Achieved a 100% rating in customer service for two consecutive years, providing exceptional support to clients
- Consistently met sales goals for three years, contributing to the overall success of the team.
Education
Bachelor’s Degree - Marketing
01.2012
Associate’s degree - Business Administration
01.2010
Skills
- Loss mitigation
- Pre-underwriting mortgage loans
- Default options
- Compliance
- Pipeline management
- Quality control
- Customer service
- Problem-solving
- Team collaboration
- Attention to Detail
- Document Management
- Employment Verification
- Credit Reports
- Loan Closing
- Title Research
- Customer Service
- Dedicated Work Ethic
- Interpersonal Communication
- Loan Servicing
- File Management
- Application Review
- Mortgage Loan Software
- Financial Assessment
- Credit and Collections
- Verifying Information
- Loan Submissions
- Client Coaching
- Proficient in Microsoft Office Systems
- Data Entry
- Legal Compliance
- Processing Documents
- Client Data Gathering
- Financial Document Review
- Cash Handling
- Product and service sales
- Microsoft applications proficiency
- Teamwork and Collaboration
- Excellent Communication
- Active Listening
- Microsoft Office Software Proficiency
- Planning and Coordination
- Good Telephone Etiquette
Additional Information
- Outstanding Customer Care Award, Wells Fargo 2019
- Proficient in Microsoft Word, Excel, Power Point and Office
- Real estate License 2018
- Professional sales Certification 2012
References Available
True
Accomplishments
- Received NW Division Excellence award 7 months in a row in 2014.
- Excellence award Champion 3rd quarter in 2019
Certification
- Professional Sales Certificate
- Real Estate License obtained 2018 exp. 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Loan Processor - Salal Credit Union
01.2022 - 06.2023
Loan Processor - Guild Mortgage
08.2020 - 08.2021
Loan Processor - Wells Fargo
04.2019 - 08.2020
Real Estate Agent - Realty One Group
02.2018 - 04.2019
Loss Mitigation Specialist - Wells Fargo
03.2015 - 12.2017
Bank Teller - Wells Fargo
- 03.2015
Washington State University - Bachelor’s Degree, Marketing
Clark College - Associate’s degree, Business Administration
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