Deborah Chupa
Lanoka Harbor,NJ
Summary
Loan Servicing Manager with a proven track record at Advisors Mortgage Group, enhancing customer satisfaction and streamlining processes. Over 10 years as Mortgage closer and skilled in both document preparation and leadership, consistently meeting tight deadlines. Highly detail-oriented, proactive, and diligent.
Overview
11
11
years of professional experience
Work History
Loan Servicing Manager
Advisors Mortgage Group
Oceanport, NJ
02.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Coordinated preparation of external audit materials and external financial reporting.
- Conducted regular meetings with staff members to review performance metrics and address any issues or concerns.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Created financial reports detailing loan activity and delinquency trends.
- Provided ongoing training to staff on applicable loan servicing processes, procedures, technology, and regulatory requirements.
Mortgage Loan Closer
Advisors Mortgage Group, LLC
Township of Ocean, NJ
07.2020 - 02.2024
- Prepared closing statements, secured signatures on documents, and reviewed all loan conditions with customers.
- Reviewed final closing disclosure statement for accuracy prior to closing day.
- Verified accuracy of information on mortgage documents.
- Calculated mortgage payments, interest rates, taxes, insurance amounts.
- Ensured compliance with federal and state lending regulations.
Mortgage Loan Closer
OceanFirst Bank
Toms River, NJ
11.2013 - 07.2020
Education
High school diploma -
Toms River High East
Toms River, NJ06.1990
Skills
- Financial reporting
- Portfolio management
- Document preparation
- Escrow management
- Closing disclosure
- Loss mitigation
- Collections management
- Reporting
- Loan closing expertise
- Deadline adherence
- Detail-Oriented Approach
Timeline
Loan Servicing Manager
Advisors Mortgage Group
02.2024 - Current
Mortgage Loan Closer
Advisors Mortgage Group, LLC
07.2020 - 02.2024
Mortgage Loan Closer
OceanFirst Bank
11.2013 - 07.2020
High school diploma -
Toms River High East
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