Alanna J. Silsby
Gouverneur,NY
Summary
Dynamic professional with extensive experience in loan servicing and processing. Skilled in policy development and staff training, contributing to operational excellence and improved compliance outcomes. Committed to fostering collaborative relationships that enhance service delivery.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Loan Servicing Manager
Gouverneur Savings & Loan Association
Gouverneur, NY
03.2024 - Current
- Manage loan servicing operations to ensure compliance with federal regulations.
- Oversee staff training on processes, procedures, technology, and regulatory requirements.
- Collaborate with external partners including vendors and lenders to enhance service delivery.
- Coordinate preparation of audit materials and external financial reports.
- Implement process improvements to boost operational efficiency.
- Monitor loan performance to adhere to federal regulations and company standards.
- Resolve discrepancies in client accounts by coordinating with collections, underwriting, and accounting departments.
- Create and update financial reports regularly for leadership review.
Branch Manager and Loan Officer
Gouverneur Savings and Loan Association
Gouverneur, NY
08.2020 - 03.2024
- Monitored trends in customer service feedback to identify areas for improvement in overall branch performance.
- Analyzed competitors and market trends to facilitate business growth.
- Coordinated approval or rejection of lines of credit, real estate, and personal loans.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Promptly resolved complex customer issues
- Developed and implemented policies and procedures
- Collaborated with other departments to streamline loan approval processes.
Education
Associate of Science - Business Administration And Management
SUNY Canton
New York12-2024
Skills
- Loan servicing and processing
- Credit approval and denial processes
- Financial analysis
- Audit preparation and compliance
- Policy development and implementation
- Performance evaluation
- Efficiency strategies
Certification
NMLS Licensed Mortgage Loan Originator (2227734) - State of New York.
Timeline
Loan Servicing Manager
Gouverneur Savings & Loan Association
03.2024 - Current
Branch Manager and Loan Officer
Gouverneur Savings and Loan Association
08.2020 - 03.2024
Associate of Science - Business Administration And Management
SUNY Canton