Mary Bulsterbaum

• Carried a pipeline load of 30 + files
• Reviewed and submitted loans in a timely manner of 24 to 48 hours. Sent communication to borrowers after reviewing files for any missing documentation. Once approved sent again communication for UW conditions.
• Reviewed financial statements and contacted institutions and customers to clarify details.
• Handled any conditions sent from underwriting departments.
• Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Upheld complete confidentiality of all submitted information according to release guidelines.
• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Communicated with originator and applicant concerning progress of loan file.

• Process Mortgage Loans with case load of 45+ loans
• Order needed documentation for underwriting loans including but not limited to; verification of employment including 10 day verbal verification of employment, assets and deposits, mortgage history, credit reports, fraud reports, credit supplements, tax transcripts when needed, appraisals, communicate with borrowers throughout to get needed documentation such as pay stubs, W2's, 1040 tax returns, business tax returns and bank statements .
• Processing of Conventional VA, FHA, Subprime , Jumbo, New Build Construction Loans, etc.
• Online underwriting thru DU and LP, prepare file and submit to Underwriting.
• Meet Underwriting conditions , for purchase loans, have fully approved by Loan Conditions date, for refinance loans, have fully approved generally within 28 days.
• Prepare and send out initial Closing Disclosure to borrowers once conditionally approved
• Prepare files for closing and submit file to closing once the file is scheduled with title company.
• Meet any post closing requests as soon as received and work with loan officers to collect these items right away so that these loans can be not delayed in the sale to the investor.
• Received and reviewed incoming documents and materials
• Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment

Carried a case load of 30-45 loans

• Set up and completed loan submission packages.
• Reviewed loan files and submitted to UW queue
• Collected needed items from borrowers while communicating regularly with borrowers and sales teams.
• Carried loan from beginning to end getting CTC files into closing.
• Responded to post closing if needed, to get loans off the line within two weeks.