Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

AMY J. DEAN

Jacksonville,NC

Summary

CAREER SUMMARY Dedicated victim advocate, case manager, and law enforcement professional with a strong background in crisis intervention, trauma-informed care, SAPR compliance, and program coordination. Adept at supporting victims of sexual assault, domestic violence, and child abuse, ensuring they receive comprehensive care, legal assistance, and advocacy throughout their recovery. Demonstrates exceptional ability to collaborate with law enforcement, legal teams, medical personnel, and social service agencies to provide survivors with the resources and protection they need. Recognized for outstanding service, training initiatives, and program development in military and civilian settings..

Overview

17
years of professional experience

Work History

Onslow County
, NC

Caseworker
02.2021 - Current

Job overview

  • Hours per week: 40
  • Salary: $56,000.00 USD per year
  • Supervisor: Virginia Huie | virginia_huie@onslowcountync.gov; May Contact
  • Duties, Achievements, and Related Skills:
  • As a Caseworker for the Onslow County Department of Social Services, I provide direct support, crisis intervention, and case management for children and families in high-risk situations, ensuring their safety, stability, and well-being
  • I work closely with Child Protective Services (CPS), Child Welfare Services (CWS), and foster care programs to protect vulnerable children and provide them with the necessary resources for a safe living environment
  • Conducts comprehensive assessments to determine the level of risk to children, ensuring immediate intervention when necessary
  • Develops and implements individualized safety plans for at-risk children, working collaboratively with caregivers, law enforcement, and community agencies
  • Performs home visits, interviews, and forensic evaluations to assess child safety and parental capabilities
  • Acts as a liaison between victims and legal authorities, advocating for children's rights in court proceedings
  • Strict confidentiality and compliance with federal, state, and local regulations, including HIPAA and child protection laws, are essential
  • Provides counseling and guidance to victims and their families, connecting them with mental health services, shelters, and support groups
  • Works closely with law enforcement agencies, school officials, and healthcare professionals to ensure child protection and intervention when abuse or neglect is reported
  • Prepares and submits detailed investigative reports and case documentation to courts and agency supervisors
  • Delivers training sessions to law enforcement and community organizations on child abuse prevention, victim advocacy, and trauma-informed care
  • Key Achievements: Successfully managed over 100 child welfare cases, ensuring the safety and permanency of children in crisis
  • Developed and implemented victim assistance protocols, leading to improved support services for abused children
  • Trained law enforcement personnel on best practices for child abuse investigations and victim advocacy strategies.

Onslow County Sheriff’s Office
Jacksonville, NC

Certified Detention Officer / Deputy
06.2019 - 01.2021

Job overview

  • Hours per week: 40
  • Salary: $45,000.00 USD per year

Christine

Supervisor

Job overview

  • Tregoning | christinetregoning@gmail.com; May Contact
  • Duties, Achievements, and Related Skills:
  • As a Certified Detention Officer and Deputy, I was responsible for supervising, securing, and ensuring the welfare of female inmates, including those experiencing trauma, mental health crises, and safety concerns related to sexual violence
  • My role involved both security enforcement and victim advocacy, ensuring that inmates had access to the appropriate legal and psychological support services
  • Provided round-the-clock supervision for up to 50 female inmates, monitoring behavior, safety risks, and compliance with facility regulations
  • Conducted individual assessments to identify inmates at risk of self-harm, abuse, or sexual assault
  • Acted as a first responder in crises, including inmate disturbances, medical emergencies, and incidents of sexual misconduct
  • Conducted detailed investigations into allegations of sexual assault and harassment, ensuring proper documentation and evidence preservation
  • Assisted in high-risk inmate transports, collaborating with local law enforcement and court personnel
  • Provided support and advocacy for inmates experiencing trauma, connecting them with mental health professionals and legal aid services
  • Facilitated trauma-informed care training for correctional staff, improving their ability to handle inmates with histories of abuse
  • Ensured compliance with PREA (Prison Rape Elimination Act) guidelines, reducing incidents of sexual misconduct within the facility
  • Key Achievements: Life-Saving Commendation Award (2020) for immediate response to an inmate experiencing a life-threatening medical emergency
  • Spearheaded a victim advocacy training initiative for detention officers, leading to improved responses to inmate trauma
  • Reduced inmate grievances related to sexual harassment and assault by 30% through the implementation of prevention and reporting protocols., N/A
  • Duties, Achievements, and Related Skills:
  • As a Victim Advocate for the U.S
  • Department of Defense, I provided direct support, crisis intervention, and legal advocacy for military personnel and dependents affected by sexual assault, domestic violence, and other traumatic incidents
  • I worked closely with SAPR (Sexual Assault Prevention and Response) coordinators, military law enforcement, and legal teams to ensure survivors received comprehensive assistance
  • Provided 24/7 crisis response services, ensuring victims received immediate and confidential support
  • Conducted safety planning and risk assessments for survivors, developing tailored action plans for their protection
  • Assisted victims with filing restricted and unrestricted reports, explaining their rights, and guiding them through legal and medical processes
  • Coordinated with JAG (Judge Advocate General's Corps) and law enforcement to ensure victims had access to legal representation and protective orders
  • Organized SAPR awareness workshops and prevention training for military personnel, enhancing their understanding of sexual assault policies and victim rights
  • Maintained detailed case documentation in compliance with DoD and SAPR program regulations
  • Developed and implemented victim support programs, ensuring continued access to counseling, financial aid, and housing assistance
  • Key Achievements: Trained over 75 correctional officers and military staff on SAPR policies and victim response procedures
  • Led SAPR awareness training for 45+ Marines and Sailors, significantly increasing program participation
  • Established a tracking system for sexual offenders to ensure compliance with DoD registration policies., N/A
  • Duties, Achievements, and Related Skills:
  • As the Staff Secretary, I provided high-level administrative and executive support to the Commanding Officer, Executive Officer, and Sergeant Major, ensuring seamless daily operations within the command
  • I was responsible for managing executive schedules, coordinating travel, overseeing protocol for distinguished visitors, and executing high-profile events that enhanced unit cohesion and mission effectiveness
  • Managed and maintained complex schedules for senior leadership, ensuring timely coordination of meetings, travel, and official engagements
  • Oversaw daily travel itineraries and flight schedules, ensuring seamless travel arrangements for command leadership
  • Collaborated with protocol staff to plan and execute high-profile events for international guests and senior officials, ensuring proper lodging, travel, and ceremonial courtesies
  • Successfully organized major command events, including the H&HS Dining-Out, Marine Corps Ball, and two Barracks Bashes for over 800 Marines and Sailors, ensuring flawless execution and participant satisfaction
  • Served as the Protocol Officer for three retirement ceremonies, three change of command events, and two relief and appointments, ensuring adherence to military traditions and etiquette
  • Designed and coordinated going-away gifts and tracked officer funds for the entire squadron, ensuring meaningful recognition for departing personnel
  • Drafted and processed naval correspondence letters, sponsorship assignments, and welcome aboard letters, ensuring smooth onboarding and communication across base entities
  • Developed a sponsorship tracking system that documented and provided utilization metrics for over 800 service members, improving program efficiency
  • Created invitations, tracked RSVPs, designed event programs, and developed event sequences, ensuring high-quality presentations and smooth execution
  • Developed and maintained spreadsheets and databases to track, analyze, and report on command performance metrics, event effectiveness, and operational efficiency
  • Managed multi-line phone systems, directing inquiries and coordinating communication between departments to support command operations
  • Key Achievements: Spearheaded the planning and execution of multiple high-profile ceremonies, ensuring adherence to military protocol and fostering unit morale
  • Designed a sponsorship tracking system, improving command support for over 800 Marines and Sailors
  • Successfully managed and coordinated travel, logistics, and event planning for senior military leadership and international dignitaries., N/A
  • Duties, Achievements, and Related Skills:
  • As a Level III Certified Caseworker, I provided comprehensive financial counseling, emergency assistance, and long-term financial planning to active-duty service members and their families
  • My role involved conducting in-depth financial assessments, facilitating budgeting workshops, and coordinating with leadership to enhance financial literacy among military personnel
  • Delivered individualized financial counseling sessions, ensuring service members had access to emergency financial aid, budget management strategies, and debt reduction plans
  • Processed and facilitated over 150 emergency loans and financial assistance requests, ensuring timely support for military families facing unexpected financial hardships
  • Analyzed and interpreted computer-generated financial reports and presentations, utilizing data-driven insights to assist clients in creating sustainable financial plans
  • Provided training and mentorship to a team of 10 active-duty on-call caseworkers, ensuring consistency and efficiency in financial counseling services
  • Collaborated directly with the Director to implement financial education initiatives, improving financial preparedness within the military community
  • Selected by the Sergeant Major of the squadron to lead a Resilience & You workshop for Marines and Sailors graduating from the Sergeant’s Course, highlighting financial resilience and long-term planning
  • Successfully completed the NMCRS Volunteer Leadership Class (09/2014) and Advanced Casework Seminar (08/2015), enhancing expertise in case management, crisis intervention, and financial advocacy
  • Maintained detailed case records, documenting client progress, treatment plans, and educational activities to ensure compliance with organizational policies and reporting standards
  • Key Achievements: Played a critical role in improving financial literacy among service members, contributing to enhanced financial stability within the community
  • Recognized for leadership and instructional abilities, leading to a direct invitation from squadron leadership to educate Marines and Sailors on resilience and financial preparedness
  • Developed and refined financial education strategies, improving service members' access to long-term financial planning resources.

U.S, Defense
Okinawa

Victim Advocate / Caseworker
11.2017 - 01.2019

Job overview

  • Hours per week: 40
  • Salary: $42,000.00 USD per year

Department of Defense Iwakuni

Staff Secretary
12.2012 - 06.2017

Job overview

  • Hours per week: 40
  • Salary: $42,000.00 USD per year

Navy-Marine Corps Relief Society Iwakuni

Caseworker
08.2014 - 07.2016

Job overview

  • Hours per week: 40
  • Salary: $42,000.00 USD per year

Eastern Carolina Eye Care Center
New Bern, NC

Lab Manager
05.2008 - 01.2011

Job overview

  • Hours per week: 40
  • Salary: $42,000.00 USD per year

Eastern Carolina Eye Care Center

Supervisor, Lab Manager

Job overview

  • I was responsible for overseeing the daily operations of the optical lab, ensuring the accurate production and delivery of prescription eyewear while maintaining strict quality control standards
  • My role required strong leadership, technical expertise, and customer service skills to optimize efficiency and enhance patient satisfaction
  • Managed and coordinated diagnostic and treatment activities, ensuring seamless collaboration between the optical lab, optometrists, and front office staff
  • Oversaw spectacle orders and lab operations, ensuring the precise fitting, measurement, and production of prescription lenses while maintaining daily profits exceeding $3,500
  • Conducted comprehensive quality assurance checks on all eyewear, ensuring compliance with industry standards and prescriptions before dispensing to patients
  • Scheduled and managed patient appointments, optimizing the optometrist’s time while enhancing office workflow efficiency
  • Served as the primary liaison between vendors, suppliers, and business owners, negotiating pricing and managing inventory to prevent shortages or delays in product availability
  • Trained and mentored new employees on optical procedures, equipment usage, and customer service standards, improving overall team performance
  • Key Achievements: Increased efficiency in lab operations, leading to a faster turnaround time for patient orders and improved satisfaction
  • Reduced errors in prescription lens fabrication through enhanced quality control measures and staff training
  • Optimized scheduling processes, reducing patient wait times and improving the optometrist’s ability to see more patients daily
  • Developed a streamlined inventory tracking system, ensuring the availability of essential materials while minimizing waste and excess costs.

Education

Colorado State University

Master’s Degree from Healthcare Administration and Criminal Justice Administration
07.2016

University Overview

Magna Cum Laude

Peru State College Peru

Bachelor’s Degree from Criminal Justice Administration
07.2008

Basic Life Support (BLS) – American Heart Association (Current) TASER Certified (Onslow County Sheriff’s Office) Oleoresin Capsicum (OC) Spray Certified SAPR Victim Advocacy Training – DoD Crisis Intervention Training Completed Lean Six Sigma Yellow Belt Training 10/
2016

Graduated from the Civilian Leadership Seminar
04.2017

Completed the Family Readiness Course
06.2017

University Overview

AWARDS AND RECOGNITION Life-Saving Commendation Award – Onslow County Sheriff’s Office 11/

2020 Certificate of Merit – Navy Marine
07.2016

University Overview

Corps Relief Society

Skills

  • Criminal Justice Procedures
  • Court Documentation
  • Emergency Response and Crisis Management
  • Inmate Supervision
  • Interviewing and Interrogation Techniques
  • Incident Reporting
  • Witness Coordination and Legal Support
  • Conflict De-Escalation and Negotiation
  • Surveillance and Security Operations
  • Chain of Custody Procedures
  • Training Program Development & Instruction
  • Compliance with Military & DoD Regulations
  • Child Welfare and Family Services Coordination
  • Resource Connection
  • Federal and State Law Enforcement Protocols
  • Multi-Agency Collaboration
  • Interdepartmental Communication
  • Ethics and Confidentiality in Law Enforcement
  • Case Tracking and Compliance Monitoring
  • Effective Team Collaboration
  • Problem-Solving and Decision-Making
  • Report Writing & Data Analysis
  • Behavioral Assessment & Crisis Counseling
  • Emergency Preparedness & Risk Mitigation
  • Leadership and Team Management
  • Effective Communication
  • Training and Mentoring
  • Community Outreach
  • Incident Reporting and Risk Mitigation
  • Operational Coordination
  • Record-Keeping and Reporting
  • Attention to Details
  • Administrative Skills
  • Multi-Tasking in High-Pressure Environments

Timeline

Caseworker

Onslow County
02.2021 - Current

Certified Detention Officer / Deputy

Onslow County Sheriff’s Office
06.2019 - 01.2021

Victim Advocate / Caseworker

U.S, Defense
11.2017 - 01.2019

Caseworker

Navy-Marine Corps Relief Society Iwakuni
08.2014 - 07.2016

Staff Secretary

Department of Defense Iwakuni
12.2012 - 06.2017

Lab Manager

Eastern Carolina Eye Care Center
05.2008 - 01.2011

Supervisor

Christine

Supervisor, Lab Manager

Eastern Carolina Eye Care Center

Colorado State University

Master’s Degree from Healthcare Administration and Criminal Justice Administration

Peru State College Peru

Bachelor’s Degree from Criminal Justice Administration

Basic Life Support (BLS) – American Heart Association (Current) TASER Certified (Onslow County Sheriff’s Office) Oleoresin Capsicum (OC) Spray Certified SAPR Victim Advocacy Training – DoD Crisis Intervention Training Completed Lean Six Sigma Yellow Belt Training 10/

Graduated from the Civilian Leadership Seminar

Completed the Family Readiness Course

2020 Certificate of Merit – Navy Marine

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AMY J. DEAN