Amy Jo Campfield

• Supervised daily operations of retail store, managing staff scheduling, inventory, and customer service to ensure efficient workflow.
• Trained and mentored staff to enhance customer service skills.
• Hired and trained enthusiastic employees to strengthen retail team capabilities and enhance customer experience.
• Oversaw inventory management and conducted regular stock audits.
• Developed promotional displays to attract customers and increase sales.
• Handled customer inquiries and resolved complaints effectively and promptly.
• Representing the home of the Cracker Barrel brand working alongside company home office in numerous areas & situations

• Independently managed corporate retreat operations, ensuring a seamless guest experience while adhering to Serve Safe and ABC regulations for food and beverage service.
• Coordinated daily activities and supervised all resort areas during events, proactively addressing guest needs to enhance satisfaction.
• Organized live events for high-end clientele, featuring notable artists that elevated the retreat experience.
• Earned recognition from ownership and management for exceptional dedication and service, reflected in 5 star Yelp reviews and positive company guest surveys.

• Supervised daily operations across multiple store locations.
• Turned around three failing stores in three months through employee training, customer service enhancements, and inventory optimization.
• Developed tailored strategies for underperforming stores, increasing sales and profitability.
• Fostered a culture of accountability and excellence, improving staff morale and performance.
• Provided leadership and mentorship to store managers for sustained success.
• Analyzed customer feedback and sales trends to align strategies with market demands.
• Introduced innovative merchandising strategies to enhance store layouts and drive sales growth.

Secured 3-year funding and ensured future program sustainability through

Directed Americorps Seniors, ensuring robust grant compliance across five

counties

Ensured compliance across five counties to maintain program integrity

Boosted community engagement by leading recruitment, training, and

supervision of 186 volunteers

Provided meticulous financial oversight and board-approved reports through

comprehensive accounting management

Fostered a supportive and collaborative work environment through adept HR

responsibilities and staff hiring

Enhanced field operations by coordinating field workers, liaising with clients, and

overseeing logistics.

Operated the largest store and first training center in company history, setting a

Played a key role in establishing the Tennessee Market by managing and

training staff across nine new store locations.

Trained and developed numerous employees, facilitating their advancement

into management positions.

Recognized by company president for

successfully meeting and exceeding company objectives.

benchmark for operational excellence.