Amy Jo Van Brennan
Centennial,CO
Summary
With over two decades at The Den at Fox Hollow and Homestead Grill, I've excelled in roles from Server to General Manager, significantly enhancing guest experiences and sales through my extensive beverage knowledge and customer-centric approach. A proven multi-tasker and team leader, I've driven service excellence and financial accuracy, embodying a positive, results-oriented work ethic.
Overview
22
22
years of professional experience
Work History
Server/Bartender/Management
The Den at Fox Hollow & Homestead Grill
06.2002 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Responsible for cash handling and money drawers, as well as closing out end of day financial reports and daily deposits.
- I have also held the titles of General Manager, Bar Manager and Event Coordinator throughout my 22 years of employment.
Bar Manager/Server/Bartender
Bacco Trattoria
01.2011 - 09.2020
- Assisted the owner in day-to-day operations, customer service, employee management, wine and beer sales.
- Delivered excellent customer service by employing a constant commitment to service and striving to consistently exceed customer expectations.
- Use of bar knowledge to increase daily sales, execute employee training programs and make informed product ordering decisions.
- Responsible for daily financial reports and end of day money handling.
Administrative Service Coordinator
Children's Hospital Colorado
06.2018 - 01.2020
- Responsible for providing high-level administrative service support to patients, families, internal team members and providers.
- Additional duties included patient scheduling/registration, basic telephone triage, supporting insurance management functions, administering one or more calendars and providing logistical support for events.
- Performed complex calendar management support for multiple professionals.
- Performed data entry and tracking functions.
Education
Bachelor of Science - Athletic Training
South Dakota State University
Brookings, SD05-2000
Skills
- Customer-centric
- Team-oriented
- Multi-tasker
- Self-motivated
- Hard worker
- Upbeat, positive personality
- Superb cash-handling skills
- Extensive liquor, beer and wine knowledge
Timeline
Administrative Service Coordinator
Children's Hospital Colorado
06.2018 - 01.2020
Bar Manager/Server/Bartender
Bacco Trattoria
01.2011 - 09.2020
Server/Bartender/Management
The Den at Fox Hollow & Homestead Grill
06.2002 - Current
Bachelor of Science - Athletic Training
South Dakota State University
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