Amy L St Luce, DSW, LCSW
Port Orchard,United States
Summary
Dynamic Behavioral Healthcare leader with a proven track record in enhancing mental health services through innovative program management and strategic team development. Expertise in stakeholder engagement and data-driven decision-making has led to significant improvements in patient outcomes and operational efficiency. Committed to increasing accessibility and quality of mental health care through evidence-based practices while successfully implementing targeted programs for diverse populations. Seeking to leverage this experience in a role focused on advancing mental health treatment initiatives.
Overview
28
28
years of professional experience
Work History
Chief Active Duty Behavioral Health
Madigan Army Medical Center
Tacoma, WA
08.2023 - Current
- Spearheaded clinic operations at six locations, uniting efforts of 119 civilian specialists accompanied by support staff and a contingent of 40 military members.
- Coordinated clinic activities, resulting in completion of 5000 appointments monthly.
- Advised on strategies for engagement with officials across units and organizations.
- Evaluated performance of both supervisory and non-supervisory staff.
- Handled dispute resolution and enforced organizational policies effectively.
- Acted as a trusted knowledge base for expertise in social work and behavioral health advancements.
- Possess expert knowledge of Department of Defense, Defense Health Agency, US Army, Joint Commission standards.
- Conducted diagnostic evaluations adhering to DSM-V-TR standards, enhancing mental health support.
- Oversaw training and development of social work and psychology interns, fostering growth through impactful experiences.
- Managed and coordinated treatment services for individuals affected by sexual assault within the military.
- Serve as senior civilian social worker at Madigan Army Medical Center, overseeing credentialing review.
- Continued to serve as hospital Champion for policy development on Management of Suicidal Patients.
- Continued to serve as a Joint Commission representative for the behavioral health department and hospital on suicide prevention.
Chief Rainier Embedded Behavioral Health Clinic
Madigan Army Medical Center
Tacoma, WA
02.2015 - 08.2023
- Managed a diverse team of 70 federal civilian and military personnel across various healthcare roles.
- Independently planned and executed duties to maintain efficient EBH clinic operations.
- Ensured consistent application of performance standards across team.
- Resolved employee and patient grievances efficiently.
- Provided policy guidance to leadership regarding innovative aspects of specialization within Behavioral Health.
- Conduct biopsychosocial assessments, crisis intervention, and individual and group therapy for service members, making diagnoses in accordance with the Diagnostic and Statistical Manual of Mental Disorders (DSM-V-TR).
- Coordinate efforts with interns in social work and psychology, facilitating meaningful learning opportunities.
- Supervised operations and delivery of services associated with the sexual assault behavioral health program.
- Oversee all social work credentialing processes at Madigan Army Medical Center as the lead civilian Social Worker.
- Appointed as hospital Champion for policy regarding Management of Suicidal Patients.
- Served as hospital's Joint Commission representative focused on suicide prevention.
- Oversaw pilot project for adding Substance Use Care back to MEDCOM EBHs in 2016.
- Recognized as MHS GENESIS Champion for leadership in military EHR systems.
- Facilitated electronic health record implementation at multiple military locations, including Alaska, Ft. Irwin, and Great Lakes Naval Base.
Clinical Social Worker
Madigan Army Medical Center
Tacoma, WA
09.2012 - 02.2015
- Functioned as Lead Social Worker in a clinical setting, taking on primary coordination duties.
- Implemented evidence-based approaches in patient treatment and conducted detailed administrative evaluations.
- Collaborated with the supervisor to secure unprecedented support from Medical Command to support the unit's field training exercise, establishing best practices for future providers.
Clinical Social Worker
DOD Army, Serco, Inc
Reston, VA
08.2010 - 08.2012
- Delivered individual therapy to service members, families, and community of Katterbach Military Community.
- Administered treatment for conditions such as Bipolar I and II, Major Depression, and Personality Disorders.
- Assessed military fitness related to behavioral health conditions.
Director of Residential Services
ChildServ
Hinsdale, IL
01.2009 - 08.2010
- Led administrative team of 10 along with their 27 subordinates.
- Developed and managed a state-funded program delivering residential support services for youth.
- Delivered clinical guidance on trauma-informed care to therapists and staff addressing mental illness, abuse, PTSD, criminal concerns, case management, and crises.
- Maintained effective relations with key stakeholders such as donors and organizations.
- Drafted policies and procedures for program alignment with DCFS licensing standards, and COA accreditation.
- Oversaw financial management across five separate budgets for operations, including donations from stakeholders.
- Oversaw Medicaid case notes and billing operations, consistently achieving over 95% billing accuracy from FY10 onward.
School Social Worker
Indian Prairie School District
Aurora, IL
12.2006 - 12.2008
- Facilitated therapeutic interventions for young learners with varying requirements.
- Crafted comprehensive IEPs, BSPs, and functional analyses for students.
- Delivered parenting programs focused on enhancing understanding of child mental health issues.
Director of Behavioral Health Services
Individual Advocacy Group
Romeoville, IL
10.2003 - 12.2006
- Directed and managed statewide behavioral and therapeutic services for residential programs.
- Offered expert advice on managing clients’ behavioral issues across regions.
- Oversaw billing process for therapy and behavioral services to DHS.
- Crafted comprehensive documentation to update Board of Directors.
- Managed clinical and administrative oversight for a team of 9 therapists.
- Coordinated client hospitalization with healthcare providers.
- Supported clients receiving funding through DCFS, DHS systems, Medicaid, Medicare and Juvenile Courts.
- Contributed to agency strategic planning, quality assurance, and enhancement to continue CARF accreditation.
- Spearheaded design and management of Social Workers Internship program.
Volunteer
US Peace Corps
07.1997 - 07.1999
Education
Doctorate degree - Doctor of Social Work
University of Southern California
Los Angeles, CA, United States05.2023
Master's degree - Social Work
Loyola University
Chicago, IL, United States05.2002
Bachelor's degree - Music Education
Northern Illinois University
Dekalb, IL, United States12.1994
Skills
- Team building
- Project planning
- Task prioritization
- Analytical thinking
- Data management
- Supervision and leadership
- Flexible and adaptable
- Communication
Affiliations
- National Association of Social Workers - Member
- USC Alumni Association - Member
Awards and Accomplishments
- Quality Assurance Investigator in Korea
- Chosen to attend the Women in Leadership Conference, held by the Navy in San Diego in 2017
- Presented at the Regional Behavioral Health Symposium in 2017
- Civilian Service Achievement Medal for clinic operations during the COVID-19 shutdown
- Quality step increase for successfully piloting the SUDCC integration back to military healthcare in 2017
- Civilian Service Award from Madigan for work as a clinical social worker in 2016
- Civilian Service Award from the Battalion Commander of the 3/2 Striker Brigade for work as their embedded social worker in 2014
- Award of Excellence from Serco for work at Katterbach Army Garrison, Germany in 2011
- Coined by numerous commanders in the course of time, working with the military
Certification
- Illinois Clinical Social Worker License, 2022.
- Arbinger Leadership.
- Highly Reliable Organization.
- CBT-I for Eating Disorders.
- Cognitive Processing Therapy for PTSD.
- Prolonged Exposure for PTSD.
- Motivational Interviewing.
- Acceptance and Commitment Therapy.
- CBT-I for Sleep Disorders
References
References available upon request.
Timeline
Chief Active Duty Behavioral Health
Madigan Army Medical Center
08.2023 - Current
Chief Rainier Embedded Behavioral Health Clinic
Madigan Army Medical Center
02.2015 - 08.2023
Clinical Social Worker
Madigan Army Medical Center
09.2012 - 02.2015
Clinical Social Worker
DOD Army, Serco, Inc
08.2010 - 08.2012
Director of Residential Services
ChildServ
01.2009 - 08.2010
School Social Worker
Indian Prairie School District
12.2006 - 12.2008
Director of Behavioral Health Services
Individual Advocacy Group
10.2003 - 12.2006
Volunteer
US Peace Corps
07.1997 - 07.1999
- Illinois Clinical Social Worker License, 2022.
- Arbinger Leadership.
- Highly Reliable Organization.
- CBT-I for Eating Disorders.
- Cognitive Processing Therapy for PTSD.
- Prolonged Exposure for PTSD.
- Motivational Interviewing.
- Acceptance and Commitment Therapy.
- CBT-I for Sleep Disorders
Doctorate degree - Doctor of Social Work
University of Southern California
Master's degree - Social Work
Loyola University
Bachelor's degree - Music Education
Northern Illinois University