Summary
Work History
Education
Skills
Timeline
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Amy M. Celento

Amy M. Celento

Brockport ,NY

Summary

Pursuing full-time role that presents professional challenges and utilizes interpersonal skills and problem-solving expertise.

Work History

Bakery Customer Service

Wegmans
6660 Fourth Section Road Brockport, NY 14420
06 2018 - Current
  • Customer service, in person and via the telephone, in a fast paced environment.
  • Utilize job aides to produce a variety of desserts while following food safety protocols.
  • Frost and decorate cakes adding borders and roses.
  • Follow production guides to set up and bake off various breads.
  • Package and label bread and breakfast items using company standards.
  • Frost and decorate cut out cookies in seasonal themes.
  • Organize and rotate commericial bread and cookies to ensure freshness and quality products on shelves.

Customer Service Representative

PAETEC (Windstream)
Rochester, NY
08 2010 - 08 2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts in a call center setting.

Bakery Customer Service

Wegmans
3177 Latta Road Rochester, NY 14612
06 2000 - 05 2006
  • Boiled and baked bagels in rotating oven.
  • Frosted and decorated cakes by adding airbrushing details, borders, and roses.

Education

M.S. in Education -

SUNY Geneseo

B.A. in English -

SUNY Geneseo

High School Diploma -

Aquinas Institute

Skills

  • Multitasking Abilities
  • Problem-Solving
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Creative and Artistically Skilled

Timeline

Bakery Customer Service

Wegmans
06 2018 - Current

Customer Service Representative

PAETEC (Windstream)
08 2010 - 08 2011

Bakery Customer Service

Wegmans
06 2000 - 05 2006

M.S. in Education -

SUNY Geneseo

B.A. in English -

SUNY Geneseo

High School Diploma -

Aquinas Institute
Amy M. Celento