Amy Marie Turk-McGlade
North Port,FL
Summary
Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills.
Overview
5
5
years of professional experience
Work History
Lowe's Pro Department Supervisor
Lowes Home Improvement Stores
Port Charlotte, Florida
09.2023 - Current
- Achieved high customer service scores while managing a multi-million dollar department, resulting in a strong base of returning Pro customers.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Supervised team members to ensure compliance with safety and operational standards.
- Trained new employees on customer service protocols and store procedures.
- Organized quarterly Pro events to enhance community engagement celebrating our Pros. Developing themed parties with swag bags and food catering.
- Managed inventory levels and organized stock to streamline replenishment processes.
- Conducted regular team meetings to discuss performance and motivate staff engagement.
- Monitored sales trends to assist in strategic product ordering decisions.
- Collaborated with management to implement promotional displays and product placement.
- Delegated tasks to employees to enhance their skills.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
Appliance and Cabinet department Supervisor
Lowes Home Improvement Stores
Port Charlotte, Florida
02.2022 - 09.2023
- Managed inventory levels to ensure product availability for customers.
- Ensured compliance with safety standards in the workplace environment.
- Developed training sessions for employees on new processes and procedures.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
Education
Laporte Highschool
Laporte , INSkills
- Customer relationship management
- Inventory management
- Safety compliance
- Employee training
- Performance evaluation
- Sales growth
- Customer service
- Event coordination
- Visual merchandising
- Team leadership
- Conflict resolution
- Effective communication
- Mentorship and coaching
- Problem solving
- Strategic planning
- Growth planning
- Performance improvement
- Time management
- Policy enforcement
- Multi-tasking
- Employee engagement
- Leadership skills
- Problem-solving
Affiliations
- I am a member of the cdbia and do regular monthly meetings with local businesses to promote relationships.
Timeline
Lowe's Pro Department Supervisor
Lowes Home Improvement Stores
09.2023 - Current
Appliance and Cabinet department Supervisor
Lowes Home Improvement Stores
02.2022 - 09.2023
Laporte Highschool