Amyn Hassan
Missouri City,Texas
Summary
As a highly experienced system engineer, I have spent many years supporting, designing, and implementing complex systems for a variety of businesses across different industries. I possess a deep understanding of operating systems, networking, and computer hardware, and can leverage this knowledge to create efficient, reliable, and scalable solutions. Additionally, my strong analytical and problem-solving skills enable me to identify and address issues quickly and effectively, ensuring that systems function optimally. I am a collaborative team player, having worked closely with other engineers and stakeholders to develop effective solutions and provide technical support to clients. With my extensive experience and expertise, I am confident that I can make a valuable contribution to any team and deliver results that exceed expectations. Monitoring and troubleshooting Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
ExxonMobil / Systems Engineer
11.2022 - Current
- ·Supported ExxonMobil remote Texas sites in Buffalo, Teague, Donie, Franklin, and Jewett
- Maintained the wireless links between 3,000 gas wells and 3 Natural Gas Plants
- Oversaw emergency outages at Natural Gas plants, responsible for complete shutdown and restarting of the IT infrastructure.
- Resolve issues related to operational components for LAN, WAN, and voice systems.
- Responsible for Network troubleshooting, setup, and configuration across multiple sites
- Provide on-call support for network engineering duties.
- Delivered helpdesk service and support to customers.
- Provide Tier-2 and 3rd-level technical support to 150+ users across nine sites with Hardware, Software, Networking, and mobile devices. Support oil and gas business applications.
- Upgraded and installed new SD-WAN internet circuits with AT&T and GTT. Managed and coordinated all logistics for new client installation as well as providing remote on-site technical support
- Conducted service calls, preventative maintenance, and installed new equipment configurations
- Successfully unified domestic and international IT department's consolidation projects. Created a staff handbook of all IT services while directing application support staff in creating end-user documentation of internal applications.
- Provided project management, network administration and support for company users under Multi-platform Environment with PC clients.
- Achieved the highest level of productivity, handled over 150 calls per month. Earned solid reputation for resolving complex issues and providing exceptional customer service.
- Trained and assisted users with policies and procedures for PDA, mobile computing, and video conferencing systems.
- Documented system configuration, mapping and processes.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Collaborated with executive team to define business requirements and systems goals.
Independent Consultant
08.2005 - 11.2022
- Performed PC and computer installation, setup, and maintenance of hardware and software for new and existing users
- Troubleshot hardware and software issues and recommended necessary upgrades and configurations for implementation
- Analyzed and diagnosed wired and wireless local area networks and made repairs primarily using remote service software
- Successfully resolved over 95% of customer technical issues within the first contact
- Developed and implemented a comprehensive knowledge base system at various , resulting in a 30% reduction in average resolution time and increased efficiency in troubleshooting
- Collaborated with the product development team to identify and resolve recurring software bugs, leading to a 25% decrease in customer-reported issues and improved product stability
- Developed and delivered technical training sessions for internal teams, resulting in a 40% increase in their ability to independently troubleshoot and resolve common technical issues
- Played a key role in the successful migration of a customer's infrastructure to a cloud-based environment, resulting in a 50% reduction in hardware costs and improved scalability
- Developed and implemented a standardized troubleshooting process, reducing average resolution time by 20% and improving customer satisfaction by 10%
- Assisted fellow IT staff with hardware setup, network troubleshooting, data entry, event support, equipment deployment, and record keeping
- Monitored existing support ticket statuses and conditions while maintaining documentation of ticket resolutions
- Provided technical assistance and application support while adhering to established processes and procedures to ensure a reliable workplace
- Responded to and resolved IT support ticket queries in an organized and timely manner while constantly updating users on the status of their requests
- Consulted with users to determine appropriate hardware/software needs and prioritized requests based on urgency and availability
- Utilized Active Directory (AD) to install Microsoft Windows 10/11 desktops on Windows 2016/2019 servers
- Assessed user permissions and Active Directory (AD) objects across platforms
- Created, deleted, assigned permissions, and reset Windows user accounts
- Achieved user security in Active Directory (AD) by implementing group policies.
System Engineer
G.E. Medical
02.2003 - 08.2005
- Install, maintain, and service repair GE Medical equipment
- Converse with doctors and technicians and take feedback on equipment
- Plan field visits by communicating with the authorized person at client's place
- Calibrate and maintain tools and test equipment use in daily work
- Conduct a training session of technicians and guide them about the operation of equipment
- Participate in technical training for self improvement and staying current with latest technologies
- Maintain a log file about client's complaints and ensure they are addressed timely.
Manager
El Paso Energy Corporation
02.2001 - 01.2003
- Design and deployed a nationwide IP and optical broadband network in cooperation with Cisco and other optical networking companies
- Implemented an IP and optical lab worth $6 million
- Designed and implemented disaster recovery and security systems for commercial networks
- Created operational guidelines, procedures, and organizational processes
- Served as a point of contact, providing accurate status updates and coordination of Network project implementations from the beginning to the end, within a functional organization currently located in Houston, Texas
- Submit project budgets and Capex applications for approval as required, in line with the current company policies
- Provided follow-up as needed to obtain any outstanding information that may be required to obtained approvals on submissions
- Obtained hardware bids from vendors to ensure receiving the best price
- Followed-up on the status of contract negotiations as needed, if required prior to the submission of orders with collocation or facility providers
- Updated all databases and tracking sheets in relation to assigned projects, to ensure there is a documented history of the implemented projects
- Budgeted and controlled over $300 million in operating and capital expenses
- Managed the design of a network worth $1.2 billion.
Network Systems Engineer/ Project Manager
Lucent Technologies
02.2000 - 02.2001
- Performed a complete technical review of network design drawings using Visio versus contracted BOM and inventory
- Coordinated projects within set budgets, schedules, and deliverables
- Demonstrated analytical, organization, and problem solving as a member of a team
- Scheduled resources for installation support coordinated installation schedules and prepared documentation
- Analyzed and defined Network Deployment project coordination processes.Developed proposals, managed budgets, and prepared management reports
- Managed outsourcing activities, provided customer service, developed specifications, and contracts, and analyzed feasibility studies for products
- Managed high-level network and ATM projects for CLECs, including detailed service descriptions and bandwidth requirements
- Utilized Lucent technology to design ATM networks
- Identified installation schedule conflicts and implemented an appropriate solution or escalated each conflict
- Coordinated integration documentation delivery to staging centers and installation teams.
Implementation Engineer
Methodist Healthcare Systems
06.1995 - 02.2000
- Implemented a new ATM network seamlessly, enhanced Internet security through firewalls, and orchestrated successful beta testing of Clinical Application Systems
- Utilized CitriX Metaframe as a Terminal Server for remote users during acquisitions and mergers to design LAN segments and standardize voice and video conferencing solutions
- Assembled a disaster recovery plan and standardized the institution's DHCP, DNS, and WINS addresses.
Systems Analyst Consultant
Computer Task Group
03.1993 - 06.1995
- Designed and implemented an Ethernet network for over 4000 workstations
- Integrated WAN and LAN systems
- Maintained the network infrastructure and designed and implemented a new server operating system.
Computer Consultant
University of Houston
05.1991 - 03.1993
- Managed 100 workstations and all associated hardware and software for seven employees across a LAN
- Assisted faculty, staff, and students with computer issues by installing software, hardware, and networking components
- Professional Experience
Education
BS - Computer Science
University of Houston
1995
BS - Civil Engineering
NED University
1991
Skills
- Professional Skills
- Systems design and implementation Operating system
- Virtualization and containerization Cloud computing platforms and services Programming (Python, Java, C)
- Scripting (Bash, PowerShell) Database management Security protocols Configuration management
- Core Competencies
- Automation and orchestration Disaster recovery planning
- Project management (Agile, Waterfall) Technical documentation Collaboration and teamwork
- Ability to analyze business requirements and design system solutions to meet those needs Proficiency in programming languages, operating systems, and databases
- EXperience in managing projects from conception to completion, including budgeting, scheduling, and team management Strong ability to identify and resolve technical issues quickly and effectively
- EXcellent communication skills, both written and verbal, to convey technical concepts to non-technical stakeholders Proven ability to work collaboratively with cross-functional teams to deliver successful outcomes
- Knowledge of testing methodologies and ability to ensure high-quality products are delivered EXperience working in Agile development environments, including Scrum and Kanban methodologies
- Commitment to ongoing learning and staying up-to-date with emerging technologies and industry trends
- Root Cause Analysis
- Infrastructure Development
- Technical Analysis
- Technical Support
- Project Management
- Helpdesk Operations
- Hardware Integration
- Skilled in [Hardware]
- System Troubleshooting
- Troubleshooting
- Client Service and Support
- TCP/IP Protocol
- Customer Proposals
- User Support
- Network Infrastructure Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
ExxonMobil / Systems Engineer
11.2022 - Current
Independent Consultant
08.2005 - 11.2022
System Engineer
G.E. Medical
02.2003 - 08.2005
Manager
El Paso Energy Corporation
02.2001 - 01.2003
Network Systems Engineer/ Project Manager
Lucent Technologies
02.2000 - 02.2001
Implementation Engineer
Methodist Healthcare Systems
06.1995 - 02.2000
Systems Analyst Consultant
Computer Task Group
03.1993 - 06.1995
Computer Consultant
University of Houston
05.1991 - 03.1993
BS - Computer Science
University of Houston
BS - Civil Engineering
NED University