Amy Nulle
Medical Claims Professional
Woodstock,IL
Summary
Ready and able to leverage my vulnerable skills and experiences in a dynamic and collaborative work environment ,getting back into Insurance and client service industries. Currently I am a dedicated stay at home Mom with the proven track record of managing a busy household and nurturing my family’s well-being. Skilled at multitasking ,time management and fostering a positive and organized home environment. I am proficient in budget management, meal planning and maintaining household. I have strong communication and problem-solving abilities. Passionate about providing unwavering support and care, facilitating growth and development at every opportunity. It is now time for me to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Family Manager
Nulle Family
Woodstock, IL
07.2015 - Current
- Budgeting, managing expenses, paying bills, and ensuring the family's financial well-being
- Household Organization: Keeping the home well-maintained, organized, and running smoothly
- This can include tasks like cleaning, meal planning, and grocery shopping
- Scheduling: Managing family schedules, including coordinating appointments, extracurricular activities, and family events
- Childcare: Overseeing the care and well-being of children, which can include ensuring they are safe, providing for their educational needs, and arranging childcare when necessary
- Healthcare Coordination: Scheduling and managing healthcare appointments for family members and ensuring that everyone's health needs are addressed
- Education and Development: Supporting children's educational needs, helping with homework, and fostering their overall development
- Communication: Acting as a liaison between family members, helping to maintain healthy communication and resolve conflicts
- Event Planning: Organizing family celebrations, parties, and gatherings
- Travel Planning: Coordinating family vacations and trips, including travel arrangements, accommodations, and itineraries
- Emergency Preparedness: Make sure the family is prepared for emergencies and has plans in place for various contingencies.
- Taught children basic life skills, manners and personal hygiene.
Customer Care Representative
Snap On Tools
Crystal Lake, IL
09.2007 - 07.2015
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Medical Claims Examiner
Tokio Marine America
Woodstock, IL
06.2003 - 08.2007
- Managed large volume of medical claims on daily basis.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Paid or denied medical claims based upon established claims processing criteria.
- Monitored and updated claims status in claims processing system.
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Directed claims negotiations within allowable limit of $15,000 and supported successful litigations for advanced issues.
- Documented information gathered in field and uploaded data to company database for efficient processing using EMR and AS400.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage. Review proper CPT and ICD 9 coding.
Education
Medical Assistance program Medical Terminology - undefined
Herzing University
Skills
Home school programs familiarity
undefinedTimeline
Family Manager
Nulle Family
07.2015 - Current
Customer Care Representative
Snap On Tools
09.2007 - 07.2015
Medical Claims Examiner
Tokio Marine America
06.2003 - 08.2007
Medical Assistance program Medical Terminology - undefined
Herzing University
Similar Profiles
Sarah ZindaSarah Zinda
Tax Accountant at Williams & NulleTax Accountant at Williams & Nulle
Alyssa OrozcoAlyssa Orozco
Professional Nanny/ Various Families at Ho Family, Barnes Family, K FamilyProfessional Nanny/ Various Families at Ho Family, Barnes Family, K Family
Tina HolguinTina Holguin
Pet Sitter at Private Clients-(Holguin Family, Pelkey Family, and Tegg Family.)Pet Sitter at Private Clients-(Holguin Family, Pelkey Family, and Tegg Family.)
Amy PirtleAmy Pirtle
Charge Nurse at Advocate Sherman HospitalCharge Nurse at Advocate Sherman Hospital
Bradley RussellBradley Russell
Lead Client Support and Service Coordinator at Volunteers of America of IllinoisLead Client Support and Service Coordinator at Volunteers of America of Illinois