Amy O’Connor
Howards Grove,WI
Summary
Healthcare leader with extensive experience at Aurora Medical Center Sheboygan County, specializing in team leadership and process improvement. Demonstrated success in enhancing operational efficiency and developing staff capabilities. Expertise in fostering interdepartmental collaboration and driving high-quality patient care and safety standards.
Overview
26
26
years of professional experience
Work History
Intake Supervisor
Aurora Psychiatric Hospital
Sheboygan, Wisconsin
01.2025 - Current
- Coordinate and collaborate with Intake leadership team and Intake staff to create consistent and standardized workflows and new teammate orientation and onboarding.
- Day to day unit needs scheduling, payroll, staff education.
Manager (and Interim) Inpatient Behavioral Health
Aurora Medical Center Sheboygan County
Sheboygan, Wisconsin
03.2025 - 09.2025
- Oversaw and optimized daily operations for inpatient adult and adolescent care, as well as intake services, leading a team of 80 multidisciplinary professionals.
- Successfully drove high productivity and delivered exceptional patient-centered care through strategic leadership and process improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness and adherence to quality standards.
- Implemented process improvements to enhance efficiency across departments.
- Boosted team morale through recognition programs and career development initiatives.
Case Manager
Aurora Medical Center Sheboygan County
Sheboygan, Wisconsin
12.2018 - 01.2025
- Coordinated with patients, families, and teams to meet discharge planning objectives.
- Documented interventions and utilization reviews in accordance with compliance standards.
- Facilitated communication with patients and healthcare teams to improve care coordination.
- Leveraged patient and family strengths in collaborative decision-making processes.
- Contributed to Interdisciplinary Treatment Team to address and resolve discharge barriers.
- Collaborated with medical staff and departments to expedite care delivery.
Nursing Professional Development Generalist
Aurora Medical Center Sheboygan County
Sheboygan, Wisconsin
06.2012 - 09.2024
- Facilitated orientation sessions for new employees, promoting seamless team integration.
- Assessed individual learning needs to customize educational programs.
- Developed and implemented evidence-based educational activities.
- Collaborated with managers to secure approval for training initiatives and improve communication.
- Coordinated inter-departmental efforts to share knowledge and resources.
- Strengthened inter-departmental relationships to enhance patient service delivery.
- Identified barriers to learning and tailored strategies for team members.
- Created targeted educational content aligning with team interests and unit requirements.
Registered Nurse
Aurora Sheboygan Memorial Medical Center
Sheboygan, Wisconsin
03.2012 - 03.2025
- Conducted initial and ongoing patient assessments to monitor condition changes.
- Prepared and implemented comprehensive patient care plans, assessing readiness for participation.
- Facilitated communication among patients, peers, and healthcare providers for coordinated care.
- Administered medications according to physician directives to ensure proper treatment.
- Assisted patients and team members in developing effective discharge plans.
Nurse Manager
Advanced Correctional Healthcare
Sheboygan, Wisconsin
07.2008 - 03.2012
- Managed inmate health care needs at two Sheboygan County Detention Centers.
- Directed a team of five nurses and one social worker, balancing managerial and floor nursing duties.
- Tracked and reported continuous quality improvement results to enhance service delivery.
- Coordinated monthly staff training on current treatment trends and documentation practices.
- Developed and conducted annual medical in-service training for all Corrections Officers.
- Implemented community-wide in-service program to ensure continuity of inmate care with external agencies.
- Reported directly to Regional Nurse Manager regarding operational matters.
- Coached and mentored staff, addressing performance issues and recommending corrective actions.
Lead Charge Nurse
Aurora Sheboygan Memorial Medical Center
Sheboygan, Wisconsin
06.2005 - 07.2008
- Organized daily staffing schedules for psychiatrists, social workers, and case managers.
- Facilitated patient assignments for floor nurses, ensuring effective care for assigned patients.
- Managed daily operations involving patient care and staff coordination.
- Participated in hospital-wide meetings, including Cerner system and safety committee discussions.
- Prepared monthly staff work schedules, approved vacations, and supported education requirements.
- Precepted new nursing staff and assisted in training across various disciplines.
- Collaborated with unit-based safety committee on seclusion, restraint protocols, and patient safety measures.
Registered Nurse
Aurora Sheboygan Memorial Medical Center
Sheboygan, Wisconsin
06.2003 - 06.2005
- Conducted initial and ongoing patient assessments to monitor condition changes.
- Prepared and implemented comprehensive patient care plans, assessing readiness for participation.
- Facilitated communication among patients, peers, and healthcare providers for coordinated care.
- Administered medications according to physician directives to ensure proper treatment.
- Assisted patients and team members in developing effective discharge plans.
Certified Nursing Assistant
Aurora Sheboygan Memorial Medical Center
Sheboygan , WI
07.2000 - 06.2003
- Collaborated with behavioral health team to deliver safe, high-quality patient care under RN supervision.
Education
MSN-DNP - Executive Track
Chamberlain University
Chicago, ILBachelor of Science Nursing - Nursing
University of Phoenix
Phoenix, AZ01.2016
Associate degree Nursing - Nursing
Lakeshore Technical College
Cleveland, WI06-2003
Skills
- Workflow standardization
- Team leadership
- Process improvement
- Effective communication
- Conflict resolution
- Training development
- Problem solving
- Interdepartmental collaboration
- Policy enforcement
- Performance evaluation
- Budget management
- Interpersonal communication
- Team collaboration
- Critical thinking
- Time management
- Change management
- Analytics reporting
- Patient advocacy
- Staff development
- Care coordination
- Patient safety
- Quality improvement
- Healthcare compliance
References
Available upon request
Timeline
Manager (and Interim) Inpatient Behavioral Health
Aurora Medical Center Sheboygan County
03.2025 - 09.2025
Intake Supervisor
Aurora Psychiatric Hospital
01.2025 - Current
Case Manager
Aurora Medical Center Sheboygan County
12.2018 - 01.2025
Nursing Professional Development Generalist
Aurora Medical Center Sheboygan County
06.2012 - 09.2024
Registered Nurse
Aurora Sheboygan Memorial Medical Center
03.2012 - 03.2025
Nurse Manager
Advanced Correctional Healthcare
07.2008 - 03.2012
Lead Charge Nurse
Aurora Sheboygan Memorial Medical Center
06.2005 - 07.2008
Registered Nurse
Aurora Sheboygan Memorial Medical Center
06.2003 - 06.2005
Certified Nursing Assistant
Aurora Sheboygan Memorial Medical Center
07.2000 - 06.2003
MSN-DNP - Executive Track
Chamberlain University
Bachelor of Science Nursing - Nursing
University of Phoenix
Associate degree Nursing - Nursing
Lakeshore Technical College