Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Amy Rawlings

Summary


National Portfolio Excellence Award Winner - Multiple years.

National and Regional - Operational Excellence Team award. Multiple Communities & Multiple Awards

Customer Service Awards: NPS & ORM Excellence -Consistent Winner

Winner: Lease Up Excellence- Regional and National winner. Multiple communities won

Winner: Redevelopment Excellence - Regional and National winner. Multiple Communities won.


Overview

29
29
years of professional experience

Work History

Sr. Portfolio Director

Avalonbay Communities
02.2018 - 01.2022



  • Responsible for operational performance of 3400+ residential and mixed-use apartment homes, including high-rise, mid-rise, townhouse and garden styles across Massachusetts and Rhode Island.
  • Directed and supervised a team of 57 highly engaged associates within 13 properties to meet and exceed operational, financial and customer service/NPS objectives/goals.
  • Oversaw 1500+ affordable housing homes across the Ma. portfolio, set up reporting structure for the company and defined compliance requirements.
  • Developed onsite and corporate positions, including job descriptions to support affordable housing programs, state agencies, financing and local partners.
  • Managed assets through varies stages of development, lease ups, redevelopments, targeted spot renovations, brand remerchandising of amenity areas and common areas.
  • Successfully partnered with the investment group to acquire new communities, set revenue/ budget targets and staffing decisions.
  • Collaborated with internal groups (LRO/Revenue Management, Legal, Risk management, Marketing, Finance) to support operational performance and communication.
  • Reduced operational costs by $400,000 implementing a new staffing model and incorporating a regional staffing solution.
  • Improved regional NPS/ORM rates; creating a Customer Service Group/Communications Group to support corporate and onsite's customer services goals.
  • ORM/NPS/Revenue dashboards to provide insights into key performance indicators.
  • Developed comprehensive stabilized, lease up and class 111 project budgets, ensuring cost-effective resource allocation while maintaining quality standards.
  • Facilitated portfolio performance reviews with maintenance partner and onsite managers to implement new revenue and expense reduction strategies to increase portfolio performance.
  • Implemented ORM/NPS/Revenue dashboards to provide insights into key performance indicators.
  • Conducted post-project reviews/Lessons Learned to identify areas for improvement in future initiatives.
  • Created a collaborative work environment that encouraged innovation, continuous learning leading to the development of high functioning teams and engaged associates.
  • Developed multiple corporate initiatives to reduce damage receipt expenses, increase revenue by installing hard surface flooring for a premium.
  • Developed an on demand Spot Renovation program and capital budgets to update apartment homes capturing a premium to increase revenue.

Portfolio Director

Avalonbay Communities Inc
10.2008 - 02.2018

Portfolio Manager

Avalonbay Communities Inc
10.2006 - 10.2008

Sr. Community Manager

Avalonbay Communities Inc
02.2003 - 10.2006

Onsite Position - Responsible for operations of 5 communities.

Community Manager

Avalonbay Communities Inc
01.2002 - 02.2003

Single Site - Operations Manager

Community Consultant

Avalonbay Communities Inc
02.1993 - 01.2002

Education

English

Roger Williams University
Bristol, RI

Associate of Science - Liberal Arts And General Studies

Becker Junior College
Leicester, MA
05.1989

Skills

  • Leadership/Associate Engagement
  • Team Building
  • Revenue Generation
  • Budget management
  • Expense Control
  • Collaboration/Partnership
  • Communication
  • Innovation
  • Customer Service
  • Change Management
  • Business Acumen
  • Project Management

Additional Information

MRI, Teams, LRO, Salesfore, Peoplesoft, Oracle, Excel, Forms Plus, Word

Timeline

Sr. Portfolio Director

Avalonbay Communities
02.2018 - 01.2022

Portfolio Director

Avalonbay Communities Inc
10.2008 - 02.2018

Portfolio Manager

Avalonbay Communities Inc
10.2006 - 10.2008

Sr. Community Manager

Avalonbay Communities Inc
02.2003 - 10.2006

Community Manager

Avalonbay Communities Inc
01.2002 - 02.2003

Community Consultant

Avalonbay Communities Inc
02.1993 - 01.2002

English

Roger Williams University

Associate of Science - Liberal Arts And General Studies

Becker Junior College
Amy Rawlings