AMYSAMANTHA HERNANDEZ MICHEL
Glendale,AZ
Summary
Hospitality professional with expertise in luxury client service, guest relations, sales, and event coordination. Delivers personalized experiences while building strong client relationships in fast-paced environments. Strong communication, problem-solving, and attention to detail skills. Bilingual in English and Spanish, with basic Arabic. Open to relocation to Dubai, UAE.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Business Developer
Dunamis Pro Lending LLC
Glendale, AZ
10.2024 - Current
- Build and maintain strong relationships with clients, referral partners, community organizations, and business professionals through personalized, professional service.
- Utilized relationship-building and consultative sales techniques to identify client needs and recommend tailored solutions, fostering long-term client relationships.
- Coordinated client, networking, community, and business-development events, managing details from planning through execution to enhance client engagement and business growth. Event coordination + client relations + sales + communication + professionalism.
- Represent the company at events and networking opportunities, strengthening brand relationships and creating new business opportunities.
- Coordinate with internal teams and external partners to ensure smooth communication and successful client experiences.
- Create welcoming and professional experiences for clients while ensuring their questions, concerns, and needs are addressed promptly.
- Educate clients throughout the mortgage process, simplifying complex information and maintaining a high level of service and professionalism.
- Resolved client concerns with professionalism and attention to detail, ensuring client satisfaction and retention.
- Manage multiple priorities and deadlines while maintaining a polished and organized approach in a fast-paced environment.
Professional Makeup Artist & Hairstylist
Beauty Parlour Salon
Glendale, AZ
12.2021 - Current
- Delivered personalized, luxury beauty experiences tailored to individual client preferences, occasions, and expectations. Delivered high-touch personalized service to enhance client experiences., Delivered VIP-style attention to enhance client satisfaction and loyalty., Maintained a polished appearance to represent brand standards., Coordinated logistics for events to ensure seamless execution., and Focused on client satisfaction to build long-term relationships.
- Provided makeup and hairstyling services for weddings, special events, photoshoots, and other high-touch occasions.
- Managed appointments, client consultations, scheduling, service preparation, and overall client experience from beginning to completion.
- Consulted with clients to understand their desired experience and customized services accordingly.
- Built lasting client relationships through attentive service, professionalism, communication, and strong attention to detail.
- Successfully managed multiple clients and time-sensitive services while maintaining quality and professionalism.
- Managed multiple clients and time-sensitive services, ensuring high-quality delivery and maintaining professionalism throughout.
- Promoted beauty services and products via social media and client referrals, enhancing client engagement and service awareness.
- Developed strong problem-solving skills by responding to last-minute requests and adapting to changing client needs.
Bilingual Makeup Instructor
The Makeup School by Faride Lizeth
Glendale
11.2019 - 02.2021
- Consulted with clients to identify preferences, delivered tailored makeup services, and ensured high satisfaction through professional presentation.
- Facilitated client consultations to understand needs and preferences.
- Prepared for events by organizing details and managing schedules effectively.
- Provided product recommendations to enhance customer experience and meet sales goals.
- Developed personal brand through strategic social media engagement and content creation.
- Built strong relationships by engaging in open and honest communication.
- Delivered training sessions to educate staff on best practices and procedures.
- Facilitated interactions with multicultural clients to enhance service delivery.
Retail Sales Associate
Metro by T-Mobile
Phoenix, Arizona
06.2018 - 10.2019
- Delivered exceptional customer service while managing daily operations in a high-volume retail environment.
- Utilized upselling and cross-selling techniques to increase sales and enhance the customer experience.
- Resolved customer concerns and complaints professionally, employing problem-solving and conflict-resolution skills to ensure satisfaction.
- Handled customer concerns and complaints professionally, using problem-solving and conflict-resolution skills to maintain satisfaction.
- Managed sales goals, transactions, inventory, and daily operational responsibilities.
- Applied upselling and cross-selling techniques to boost sales and improve customer experience.
- Trained and supported team members while maintaining a collaborative and professional workplace.
- Consistently achieved top sales performance among team members by actively engaging with customers.
Education
High School Diploma -
North High School
Phoenix, Arizona 08.2015 - 08.2019
Diploma - Beauty
The Makeup School by Faride Lizeth
Phoenix, Arizona 01.2021 - 07.2022
Skills
- Client Relationship Management
- Client relations
- Client Onboarding
- Sales & Upselling
- VIP & Personalized services
- Business Networking
- Brand Representation
- Attention to Detail
- Conflict resolution
- Department collaboration
- Diverse Client Engagement
- Fast-Paced Environments
- Teamwork & Adaptability
- English & Spanish — Fluent
- Arabic — Basic
- Luxury hospitality
Languages
Fluent English, Fluent Spanish, Basic / Conversational Arabic
Professional References
Fluent, Fluent, Basic / Conversational
Timeline
Business Developer
Dunamis Pro Lending LLC
10.2024 - Current
Professional Makeup Artist & Hairstylist
Beauty Parlour Salon
12.2021 - Current
Diploma - Beauty
The Makeup School by Faride Lizeth
01.2021 - 07.2022
Bilingual Makeup Instructor
The Makeup School by Faride Lizeth
11.2019 - 02.2021
Retail Sales Associate
Metro by T-Mobile
06.2018 - 10.2019
High School Diploma -
North High School
08.2015 - 08.2019