Amy Schmidt
Fond Du Lac,WI
Summary
Operations Expert skilled in overseeing cross-functional teams in fast-paced and dynamic environments. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond. Strengths include performance improvement, organizational restructuring and team building.
Overview
13
13
years of professional experience
Work History
Branch Office Administrator
Edward Jones
Fond Du Lac, WI
04.2024 - Current
- Coordinated office operations to enhance workflow efficiency and client satisfaction.
- Managed appointment scheduling and client communications to ensure seamless service delivery.
- Trained and mentored new staff on operational procedures and company policies.
- Developed and implemented office processes that improved document management accuracy.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Liaised between different departments within the organization to facilitate effective collaboration on projects or initiatives requiring cross-functional input from multiple teams.
- Implemented new software programs, increasing office efficiency and reducing manual labor tasks.
- Enhanced customer satisfaction through quick response times and effective problem resolution.
- Developed marketing materials for the branch, attracting new clients and boosting sales revenue.
Operations Expert
Elevance Health
Virtual
08.2013 - 02.2024
- Guided and supported Medicare inventory and call center team to enhance operational efficiency and team cohesion for over 10 years.
- Facilitated formation of Medicare inventory team, engaging with operational leaders to design effective policies and implement training programs.
- Optimized workflows and streamlined processes to drive operational efficiency improvements.
- Analyzed operational workflows to reduce costs and enhance efficiency through strategic process improvements.
- Established and upheld standardized desk-level procedures to enhance operational efficiency across Medicare lines of business.
- Conducted daily evaluations to identify, manage, and mitigate risks associated with processes as per CMS standards.
- Streamlined workflow processes for design and dataflow documentation, ensuring clarity and efficiency for new and existing applications.
- Implemented team-building events and organized departmental competitions to strengthen collaboration and uplift team spirit.
- Analyzed quality metrics and delivered reports on deficiencies while implementing coaching strategies for team improvement.
- Compiled and delivered daily reports to compliance leadership team to monitor inventory items vulnerable in specific markets.
- Developed and executed cross-training programs for associates, focusing on increasing productivity and meeting member touchpoint deadlines.
- Guided associates through complex call scenarios, delivering coaching aimed at boosting performance metrics.
Education
Associate of Applied Science - Health Information Technology
Moraine Park Technical College
Fond Du Lac, WI05-2011
Skills
- Operational Efficiency
- Process Improvement
- Strategic Planning
- Change Management
- Team Leadership
- Customer Service
- Team Training
- Communication
- Quality Assurance
Timeline
Branch Office Administrator
Edward Jones
04.2024 - Current
Operations Expert
Elevance Health
08.2013 - 02.2024
Associate of Applied Science - Health Information Technology
Moraine Park Technical College