Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amythe Pentecost

Baytown

Summary

Motivated and goal driven service manager with extensive experience in leading front-of-house operations in a high volume environment. Delivering memorable guest experiences, developing strong service teams, driving sales growth, and maintaining daily operation success. Skilled in team leadership, labor management, employee development, and ensuring compliance with company standards and values.

Overview

8
8
years of professional experience

Work History

Service Manager

Saltgrass Steakhouse
Baytown, TX
12.2023 - Current
  • Oversee daily front of house operations for a high volume restaurant while ensuring guest satisfaction and service standards are met.
  • Manage staffing levels, scheduling, labor, and payroll to meet store goals.
  • Resolve guest concerns, maintaining strong customer rapport and positive dining experiences for our guests.
  • Lead, coach, and develop my team of servers, bartenders, and hosts to ensure performance and guest satisfaction.
  • Conduct hiring, onboarding, training, and evaluations for team members. As well as organizing and maintaining those systems.
  • Monitor store sales and strategize in order to increase profit and improve guest retention.
  • Ensure compliance with our company’s policies, food safety regulations, and alcohol service regulations.
  • Analyze store reports, labor, and guest feedback to identify opportunities for operation improvement.
  • Maintain a positive work environment that is focused on teamwork, our core values, and over the top hospitality.

Server

Saltgrass Steakhouse
Baytown, TX
09.2021 - 12.2023
  • Provided exceptional dining experience, ensuring prompt service and guest satisfaction.
  • Maintained the cleanliness of the front of house as well as my section to ensure smooth operations.
  • Trained incoming staff, ensuring their success as well as maintaining proper training systems.

Server

Olive Garden
Baytown, TX
09.2018 - 09.2021
  • Provided exceptional dining experience, ensuring prompt service and guest satisfaction.
  • Maintained the cleanliness of the front of house as well as my section to ensure smooth operations.
  • Trained incoming staff, ensuring their success as well as maintaining proper training systems.

Education

High School Diploma -

Barbers Hill
Mont Belvieu, TX
05.2019

Skills

  • Motivated
  • Quick learner
  • Customer Service
  • Positive attitude
  • Team leadership
  • Multitasking/Organization
  • Problem-solving

Timeline

Service Manager

Saltgrass Steakhouse
12.2023 - Current

Server

Saltgrass Steakhouse
09.2021 - 12.2023

Server

Olive Garden
09.2018 - 09.2021

High School Diploma -

Barbers Hill