Amza Page
Escondido,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Account Manager - B2B Business Development
Lamp Nutra
Carlsbad, CA
06.2023 - 11.2023
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Secured new business opportunities through networking and relationship-building activities.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Provided exceptional customer service, consistently exceeding client expectations and fostering loyalty.
- Conducted market research to identify potential clients and developed targeted sales strategies.
- Collaborated with internal teams to develop comprehensive proposals tailored to specific client requirements.
- Generated revenue growth by identifying upselling opportunities within the existing client base.
- Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Account Manager
Charter Spectrum
10.2022 - 04.2023
- Build rapport and value on the appropriate solution by educating our customers about Spectrum services
- Ensure customers get the best value by selling multiple customer service options, including but not limited to cable, internet, home phone and mobile.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
Department Manager
Dixieline Lumber
04.2022 - 09.2022
- Building long-lasting relationships and creating a loyal customer following by actively selling on the floor, in addition to your managerial duties
- Responsible for department level execution of retail and/or assigned mall services business strategies, procedures, and policies
- Ensures department is fully stocked, and merchandise is attractively displayed; to include effective signing, accurate price marking, fact tags, etc
- Adheres to corporate Visual Merchandising standards
- Coordinates stock replenishment with backroom and procurement personnel
- Ensuring our store routines, policies and guidelines are met to assist in loss prevention and safety in the store
- Coordinates and implements departmental promotions and sales events with store operations, visual merchandising, and merchandise procurement associates
- Provides post-promotion feedback to Buyers, Store Manager, etc
- Supervises, trains, and motivates assigned sales associates
- Ensures subordinate associates are aware of sales goals, sales events, sales incentive programs, store policies, etc
- Partnering with the store manager and district manager to ensure you have the merchandise your customers will love
- Supervises, trains, and motivates assigned sales associates
- Ensures subordinate associates are aware of sales goals, sales events, sales incentive programs, store policies, etc
- Keeps current regarding industry/market trends for assigned departments
- Conducts comparisons with other retailers to benchmark business practices
- Implements 'best practices' as feasible.
Sales Account Manager
Hemptique
09.2021 - 01.2022
- Act as the main point of contact in all matters relating to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Develop wholesale pricing
- Negotiate higher MOQs and developed tier pricing.
Inventory Control Specialist
TAYLOR TRIM & SUPPLY
05.2019 - 11.2019
- Create PO for stock material ordered by the Warehouse & Manufacturing Manager
- Contact vendors to follow up on back-ordered, missing, or damaged stock material
- Contact Purchasing department regarding missing, damaged, or back-ordered Jobsite material
- Track reasons for returns and maintain communication with the supervisor as these occur
- Work with purchasing department to make sure backorders are followed up on for updated delivery dates
- Print and assign labels for couriers such as UPS or FedEx to return damaged material
- Post material as 'Received' in our database systems (Sage Software and Smart Sheet) within 24 hours of material arriving at the warehouse or jobsite
- Print Receivers
- Ensure all parts are accurately labeled as they are received in the warehouse
- Process Move Tickets in Sage within 24 hours of material leaving warehouse or arriving at the job site
- Process Shop Work Orders in Sage within 24 hours of Shop Work Order material being built
- Input quarterly physical count into Excel and reconcile monthly inventory counts and variance lists
- Match move ticket paperwork to what is on the delivery trucks each day before material leaves the warehouse
- Compare inventory records to physical count and works with supervisor and Department Head to reconcile all inventory variances by specified dates
- Facilitate quarterly inventory counts
- Monitor the time that parts remain in inventory
- Check stock to ensure items in stock are not ordered again and are used on jobs
- Identify move ticket disposition of damaged or returned items per supervisor's instructions
- Process all material returned from jobs within 48 hours of material being returned to the warehouse
- Make recommendations to write-off/sell obsolete stock
- Identify improvements in inventory control systems to minimize costs
- Organize stock material so it is easy to track and use on jobs
- Maintain day-to-day list of all stock inventory
- Ensure inventory paperwork mirrors physical movement of material in real-time.
Wholesale Account Manager
Desert Medical Campus Inc
05.2018 - 10.2018
- Managed a small client base of 15 accounts
- Set up events with my existing accounts to help promote Uncle Herb's brand
- Traveled 50% of my time
- Set up appointments with prospects to expand Uncle Herb's brand
- Kept track of sales trends and worked to fix any downward trends
- Assisted in trade shows and networking events.
Sales Representative/Retention Specialist
Dish Network Echostar
10.2017 - 04.2018
- Maintained friendly and professional customer interactions at all times
- Emphasized product features based on analysis of customers' needs
- Answered customers' questions regarding products, pricing, and availability
- Set up new accounts, established customer credit, and set up payment methods
- Took 15-20 calls daily in sales, took 30 inbound calls in retention
- Provided excellent customer service to all inbound calls
- Increased revenue on a daily basis.
Sales Account Manager
American General Tool Group
10.2015 - 11.2016
- Serviced over 250 existing accounts and continued to increase sales through the acquisition of 50 new accounts in 1 year
- Negotiated cost estimates with clients maintaining daily contact with clients through email or telecommunications
- Worked closely with company executives to identify new business opportunities
- Delivered exceptional account service to strengthen customer loyalty
- Train sales teams on educational products at seminars and special events
- Attended The National Hardware Trade Show in Las Vegas and STAFFARD Trade Show in Atlanta
- Scheduled client meetings, conducted needs assessment, explained design concerns and cost-effective options, planned, estimated, and managed products start to finish.
Office Manager
Reputation 1st
09.2011 - 02.2015
- Increased revenue for an online reputation management company
- Provided customer service for existing clients
- Generated leads for potential clients
- Kept an 85% customer retention rate.
Warehouse Manager/Sales Associate
Sports Chalet
11.2006 - 12.2008
- Provided outstanding customer service in all departments of the store including providing customer service through phone calls
- In charge of the packing, unpacking, arranging, and displaying store inventory
- Recorded all incoming and outgoing transactions and assisted in special orders
- Oversaw the full operations of the store warehouse and over 3 employees
- POS/Cash Sales.
Sales Associate
Sports Authority
03.2006 - 10.2006
- Provided customer service in-store and over the phone
- Assisted in packing, unpacking, arranging, and displaying store inventory
- Recorded all sales transactions and assisted in special orders
- Pushed sales on extended warranty plans.
Inventory Control Specialist
United States Marine Corps Miramar
07.2002 - 12.2005
- Expedited over a thousand requisitions for 6 months
- Was appointed to develop a shelf life program for all items in the warehouse that had an expiration date
- Generated, researched, and processed daily, monthly, and yearly inventory and back-order reports
- Provided customer service to all of the MALS-16 aviation departments
- Purchased and replenished inventory on a daily basis.
Education
A.A. Golf Complex Operations And Management -
Golf Academy of America
Carlsbad, CA12.2010
Skills
- Pipeline Management
- CRM proficiency
- Verbal and written communication
- Data-driven decision-making
- Product and service knowledge
- Relationship Management
- Strategic account development
- Customer Service
- Time Management
- Decision-Making
- Relationship Building
- Sales Targeting
- Goal Setting and Achievement
- Rapport and relationship building
- Business development and planning
- Sales processes
- Appointment Scheduling
- Operations Management
- Customer Complaint Resolution
- Analytical problem solver
- Solution selling
- Inventory Management
- Team Recruiting and Onboarding
- Sales Reporting
- B to B sales
- Sales coordination
- New Hire Onboarding
- Marketing Strategy Development
- Closing Techniques
- Customer Order Management
- New Business Development
- Brand Marketing
- Territory Management
Affiliations
Active Member of The American Legion
Volunteer for Hero’s on the Water (Veteran Events)
Timeline
Account Manager - B2B Business Development
Lamp Nutra
06.2023 - 11.2023
Account Manager
Charter Spectrum
10.2022 - 04.2023
Department Manager
Dixieline Lumber
04.2022 - 09.2022
Sales Account Manager
Hemptique
09.2021 - 01.2022
Inventory Control Specialist
TAYLOR TRIM & SUPPLY
05.2019 - 11.2019
Wholesale Account Manager
Desert Medical Campus Inc
05.2018 - 10.2018
Sales Representative/Retention Specialist
Dish Network Echostar
10.2017 - 04.2018
Sales Account Manager
American General Tool Group
10.2015 - 11.2016
Office Manager
Reputation 1st
09.2011 - 02.2015
Warehouse Manager/Sales Associate
Sports Chalet
11.2006 - 12.2008
Sales Associate
Sports Authority
03.2006 - 10.2006
Inventory Control Specialist
United States Marine Corps Miramar
07.2002 - 12.2005
A.A. Golf Complex Operations And Management -
Golf Academy of America