NICHOLAS HOWELL
POMPANO BEACH
Summary
Logistics professional with 5+ years of experience in freight brokerage, account management, and high‑urgency transportation coordination. Strong track record of building shipper relationships, managing complex freight across multiple industries, and delivering reliable service. Known for clear communication, fast execution, and a hands‑on approach to customer success.
Overview
6
6
years of professional experience
Work History
Account Manager - B2B Business Development
Tallgrass Freight Co.
Shawnee
01.2023 - Current
- Managed diverse book of business across food & beverage, building materials, construction, and consumer goods, enhancing client satisfaction and retention.
- Oversee full‑cycle logistics operations including quoting, booking, dispatching, tracking, and customer communication.
- Build and maintain strong relationships with shippers, ensuring consistent service and proactive issue resolution.
- Sourced and negotiated with carriers to secure competitive rates, ensuring timely pickup and delivery.
- Develop outreach sequences, prospecting strategies, and CRM workflows to expand customer base.
- Provided real-time updates, contingency planning, and post-shipment follow-up to uphold service quality and address customer needs.
Logistics Account Executive
Total Quality Logistics (TQL)
Fort Lauderdale
03.2020 - 10.2022
- Developed and managed portfolio of shipper accounts through daily prospecting and relationship building, enhancing customer retention.
- Quoted and executed shipments across multiple modes, specializing in food & beverage and building materials freight.
- Negotiated rates with carriers and ensured compliance with customer requirements.
- Coordinated dispatch, tracking, and issue resolution for time‑sensitive loads.
- Maintained accurate CRM documentation, facilitating operational efficiency and providing clear visibility for customers.
- Ensured consistent service levels by effectively balancing cost, transit time, and customer expectations, resulting in improved satisfaction.
Education
BBA - Management
Broward College
Fort Lauderdale, FL06.2020
Skills
- Account management
- B2B sales strategy
- Strategic account development
- Market analysis
- Customer service
- Sales territory growth
- Client retention
- Contract negotiation
- Rate negotiation
- Freight brokerage
- Freight management
- Logistics coordination
- Carrier Sourcing & Vetting
- High-Urgency Load Management
- Prospecting & Outreach Sequences
- CRM management
- CRM proficiency
- CRM Tools (Apolloio, etc)
- Pipeline management
- Relationship management
- Relationship building
- Communication & Problem Solving
- Problem solving
- Team collaboration
- Communication skills
- Active listening
- Written communication
- Time management
- Multitasking capacity
- Conflict resolution
- Customer service
- Competitive analysis
- Sales processes
- Active listening
- Customer service
- Competitive analysis
Timeline
Account Manager - B2B Business Development
Tallgrass Freight Co.
01.2023 - Current
Logistics Account Executive
Total Quality Logistics (TQL)
03.2020 - 10.2022
BBA - Management
Broward College