Cynthia I. Trask
Columbia,MD
Summary
Results-driven Account Manager with a proven track record in client relationship building, service delivery optimization, and strategic problem resolution. Committed to enhancing customer satisfaction and retention through effective communication and performance analysis.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Account Manager - B2B Business Development
City Wide Facility Solutions
Beltsville, Maryland
09.2025 - Current
- Manage a portfolio of commercial accounts, serving as the primary point of contact for client relationships, service delivery, and operational support.
- Build and maintain strong relationships with property managers, executive directors, and operational stakeholders to drive customer satisfaction and retention.
- Identify opportunities for account growth through value-added services, cross-selling initiatives, and proactive customer engagement.
- Consistently maintain high customer satisfaction by delivering responsive service, clear communication, and strategic problem resolution.
- Investigated and resolved customer concerns promptly, implementing corrective actions that enhanced service outcomes and strengthened client confidence.
- Analyze account performance metrics, customer feedback, and operational trends to develop recommendations that improved service efficiency.
- Collaborate with internal teams and independent contractors to ensure seamless communication, scheduling, and resource allocation.
- Coordinate and oversee janitorial, maintenance, and facility service providers to ensure timely completion of work and exceptional service execution.
- Conducted routine onsite inspections to evaluate service quality, ensure compliance with contractual standards, and identify continuous improvement opportunities.
SALES REPRESENTATIVE
Grimco
Jessup, Maryland
06.2021 - 09.2025
- Consistently exceeded monthly and quarterly sales goals through strategic prospecting, account management, and relationship building.
- Generated new business opportunities by identifying customer needs, developing targeted solutions, and maintaining a strong sales pipeline.
- Conducted outbound sales calls and customer outreach campaigns, enhancing customer retention and driving revenue growth.
- Managed a high-volume customer portfolio while providing consultative sales support for sign, graphics, and printing industry products.
- Prepared and presented product recommendations, pricing proposals, and customized solutions tailored to customer business objectives.
- Leveraged market knowledge and product expertise to deliver innovative solutions that addressed customer needs.
- Successfully negotiated pricing, terms, and product recommendations to maximize profitability while maintaining customer satisfaction.
Sales Advisor
Strada Consultores
Queretaro, Mexico
05.2020 - 12.2020
- Prospected and developed new client relationships through networking, referrals, cold calling, and strategic outreach initiatives.
- Expanded revenue opportunities through consistent prospecting, relationship building, and pipeline management.
- Analyzed client financial objectives and risk profiles to recommend customized investment and financial planning solutions.
- Guided clients through the decision-making process by providing detailed product information and personalized recommendations.
- Managed client correspondence and documentation, ensuring exceptional customer service and enhancing client retention.
- Collaborated with regional leadership to develop growth strategies that increased market visibility and client acquisition.
- Prepared sales forecasts and performance reports to evaluate sales activity, identifying key opportunities for improvement.
- Maintained long-term client relationships through ongoing support and proactive communication, fostering loyalty and trust.
Sales Account Executive
Cosielsa HVAC
Queretaro, Mexico
12.2016 - 10.2019
- Consistently achieved sales objectives through effective relationship management, consultative selling, and strategic account development.
- Managed business development and sales activities for commercial and industrial HVAC solutions across assigned territories.
- Developed and maintained strong relationships with hotel groups, contractors, distributors, and key decision-makers.
- Conducted onsite visits and technical presentations to identify client requirements and recommend tailored HVAC solutions, enhancing customer satisfaction.
- Negotiated pricing and project scope in service agreements, aligning with profitability objectives to secure advantageous terms for the company.
- Monitored customer satisfaction during project lifecycles and addressed concerns with effective solutions, ensuring high service quality and client retention.
- Coordinated project logistics, equipment delivery schedules, and installation activities to ensure successful project completion.
- Represented the company at trade shows, networking events, and industry conferences to increase market visibility and generate leads.
- Researched industry trends and competitive market conditions to identify emerging business opportunities.
MRO Buyer
ZF TRW Brakes and Mechanisms
Queretaro, Mexico
02.2012 - 10.2014
- Managed purchasing activities for manufacturing operations, ensuring timely procurement of materials and components to support production schedules.
- Negotiated with suppliers to obtain favorable pricing, delivery schedules, and contractual terms.
- Evaluated supplier performance, pricing, quality, and delivery metrics to support vendor selection and continuous improvement initiatives.
- Coordinated with production, planning, logistics, and vendors to resolve material shortages and delivery challenges, enhancing supply chain efficiency.
- Analyzed inventory levels and purchasing trends to optimize stock availability while minimizing excess inventory and associated costs.
- Maintained strong supplier relationships, bolstering delivery performance and supporting operational reliability.
- Generated and maintained purchase orders, contracts, and procurement records, ensuring compliance with company policies and supporting seamless operations.
- Assisted with forecasting, demand planning, and procurement reporting to support management decision-making processes.
Education
Master of Science - Economics
Friedrich Schiller Universitat Jena
Jena, Germany02-2017
Bachelor of Science - Business Administration And Management
Tecnologico De Monterrey Campus Qro
Queretaro, Mexico12-2011
Skills
- Account management
- Client relations
- Sales expertise
- Consultative selling
- Strategic account development
- Lead generation
- Pipeline management
- Territory management
- Contract negotiation
- Performance analysis
- Service optimization
- Customer engagement
- CRM expertise
- CRM software usage
- Marketing strategy
- Product expertise
- Key account development
- Analytical thinking
- Strategic problem resolution
- Problem-solving abilities
- Conflict resolution
- Effective communication
- Team collaboration
- Teamwork
- Problem-solving abilities
- Portfolio management
- Teamwork
Languages
Spanish
Native/ Bilingual
German
Limited
Timeline
Account Manager - B2B Business Development
City Wide Facility Solutions
09.2025 - Current
SALES REPRESENTATIVE
Grimco
06.2021 - 09.2025
Sales Advisor
Strada Consultores
05.2020 - 12.2020
Sales Account Executive
Cosielsa HVAC
12.2016 - 10.2019
MRO Buyer
ZF TRW Brakes and Mechanisms
02.2012 - 10.2014
Master of Science - Economics
Friedrich Schiller Universitat Jena
Bachelor of Science - Business Administration And Management
Tecnologico De Monterrey Campus Qro