Jenna Hopkins
Alexandria,TN
Summary
Results-driven Account Manager with expertise in customer relationship management, strategic account development, and CRM proficiency. Proven ability to enhance service delivery and cultivate strong client relationships. Dynamic Account Manager skilled in customer relationship management, strategic account development, and effective problem-solving. Focused on enhancing client satisfaction and driving business growth through collaborative efforts and CRM proficiency.
Overview
8
8
years of professional experience
Work History
Account Manager - B2B Business Development
Frosty Club, LLC
Lebanon, TN
02.2024 - 08.2026
- Cultivated relationships with key B2B clients to enhance service delivery and support business growth.
- Managed client accounts to ensure timely communication and effective issue resolution.
- Conducted market research to identify new business opportunities and emerging trends.
- Analyzed client feedback to enhance service quality and boost customer satisfaction
- Identified key decision makers within target accounts and developed relationships with them.
- Prepared weekly progress reports on account status, highlighting sales pipeline updates and forecast projections to inform strategic decisions.
- Responded promptly to customer inquiries regarding products and services offered by the company.
- Negotiated contracts with customers, vendors, and suppliers to maximize profitability.
- Assisted in developing promotional materials such as brochures, flyers, newsletters. for marketing purposes.
- Collaborated with internal teams such as marketing, sales, finance, operations. to develop long-term plans.
- Attended conferences and networking events regularly to build relationships with potential customers.
- Implemented strategies to expand client base and explore new markets, contributing to overall revenue growth.
- Maintained accurate records of all customer interactions using CRM software tools.
- Developed and implemented strategies to increase sales and market share in the assigned region.
- Tracked financial data to determine effectiveness of different marketing and account management strategies.
- Created strategic approaches for different retailers and wholesalers to effectively meet current and expected demands.
- Executed outreach strategies to engage potential clients through targeted communication efforts. to potential clients through cold calling efforts.
- Developed and maintained a detailed database of contacts for follow-up calls.
- Collaborated with sales team to refine calling scripts and strategies.
- Recorded outcomes of calls to assess communication effectiveness and improve strategies. and documented interactions in CRM software.
Manager/Head Bartender
The Honeysuckle
Brentwood, TN
10.2023 - 05.2025
- Oversaw daily operations, ensuring smooth workflow and service quality.
- Trained and mentored staff to enhance team performance and productivity.
- Managed inventory levels, coordinating with suppliers for timely deliveries.
- Developed staff schedules, optimizing coverage during peak hours.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Conducted regular staff meetings to communicate updates and gather feedback.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Bookkeeping Administrative Assistant
Full Service Exterminators
Watertown, TN
12.2018 - 04.2024
- Managed daily bookkeeping tasks using QuickBooks and Excel.
- Maintained accurate records of financial transactions and client accounts, ensuring compliance and facilitating audits.
- Prepared financial statements and reports for management review, providing insights for informed decision-making.
- Processed vendor invoices and employee reimbursements efficiently.
- Reviewed contracts related to accounts payable and receivable for accuracy, preventing discrepancies and ensuring timely processing.
- Performed daily cash transactions such as deposits, withdrawals, transfers, ensuring accuracy of all records maintained in the general ledger system.
- Maintained accurate filing systems for all accounting records, including invoices, receipts and payments.
- Coordinated scheduling and communications with clients for service appointments.
- Created purchase orders for goods ordered by departments within the organization.
Education
Bachelor of Science - Business Administration
Purdue Global University
West Lafayette, IN01-2028
Skills
- Customer relationship management
- Account management
- CRM proficiency
- Strategic account development
- Product and service sales
- Team collaboration
- Sales quota management
- Pricing strategy
- Business development and planning
- Interpersonal communication
- Logistics management
- Account reconciliation
- Sales strategy development
- Problem-solving abilities
- Revenue optimization
- Lead qualification
- Outbound and inbound calls
- Upselling and cross selling
- Cold calling
Timeline
Account Manager - B2B Business Development
Frosty Club, LLC
02.2024 - 08.2026
Manager/Head Bartender
The Honeysuckle
10.2023 - 05.2025
Bookkeeping Administrative Assistant
Full Service Exterminators
12.2018 - 04.2024
Bachelor of Science - Business Administration
Purdue Global University