An Dang
Amherst,MA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist at Student Union Info Desk
Umass Amherst
University Of Massachusetts Amherst
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Collaborators - Bee Volunteers
University Of Economics - Ho Chi Minh City
Ho Chi Minh City, Viet Nam
06.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Supported event logistics, publicity, advertising and collateral material design, production and distribution.
Marketing Campaign Manager
Nguyen Thi Xuan Huynh
Ho Chi Minh City, Viet Nam
01.2021 - Current
- Conducted market research to identify new opportunities and target markets.
- Improved website visibility through development and implementation of SEO strategies.
- Coordinated with design and media teams to develop high-quality creative assets.
Worcester Cafe
Umass Amherst
University Of Massachusetts Amherst
04.2023 - 06.2023
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Starbucks Baristas
UMass Amherst
University Of Massachusetts Amherst
02.2023 - 04.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Bachelor of Science - Biochemistry And Molecular Biology
University of Massachusetts - Amherst
Amherst05.2026
High School Diploma -
The Asian International School
Ho Chi Minh City, Viet Nam06.2022
Skills
- Project Coordination
- Office Management
- Scheduling
- Volunteer Recruitment
- Operations Support
- Recordkeeping
- Data Entry
Certification
- Chancellor's Award
- Dean's List
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Receptionist at Student Union Info Desk
Umass Amherst
09.2023 - Current
Collaborators - Bee Volunteers
University Of Economics - Ho Chi Minh City
06.2023 - Current
Worcester Cafe
Umass Amherst
04.2023 - 06.2023
Starbucks Baristas
UMass Amherst
02.2023 - 04.2023
Marketing Campaign Manager
Nguyen Thi Xuan Huynh
01.2021 - Current
Bachelor of Science - Biochemistry And Molecular Biology
University of Massachusetts - Amherst
High School Diploma -
The Asian International School