An Ma
Orlando,FL
Summary
Dynamic professional experienced in program coordination and event management. Known for optimizing scheduling and facilitating collaboration among team members, driving successful outcomes, and enhancing overall program effectiveness.
Overview
7
7
years of professional experience
Work History
Program Coordinator
University High School Marching Band
Orlando, FL
11.2024 - Current
- Coordinated many rehearsals and performances every week, ensuring seamless execution of events.
- Developed communication strategies to enhance collaboration among over 50 band members and staff.
- Facilitated regular meetings with staff members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Managed scheduling conflicts, optimizing rehearsal times for maximum participation within the program.
Game Master
Escapology
Orlando, FL
04.2024 - Current
- Facilitated immersive gaming experiences by guiding hundreds of players through complex narratives and challenges.
- Monitored game flow to ensure timely resolution of issues for player satisfaction.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
- Communicated clearly and on-time to share clues and direct game actions.
Band Tutor
University High School Marching Band
Orlando, FL
06.2019 - 11.2024
- Developed personalized lesson plans tailored to individual student needs, fostering improvement and engagement.
- Coordinated group rehearsals, ensuring effective communication and collaboration among diverse musicians.
- Collaborated with faculty to create a supportive learning environment that prioritizes student growth and success.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Shift Leader
Sus Hi Eatstation
Orlando, FL
08.2020 - 10.2023
- Coordinated shift schedules, ensuring adequate staffing for peak hours and special events.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Bachelor of Science - Psychology
University of Florida
Gainesville, FL05-2024
Skills
- Strategic planning
- Proactive mindset
- Scheduling proficiency
- Relationship building
- Goals and performance
- Customer service expertise
- Time management
- Complex Problem-solving
- Goal setting
Languages
Vietnamese
Limited Working
Latin
Limited Working
Timeline
Program Coordinator
University High School Marching Band
11.2024 - Current
Game Master
Escapology
04.2024 - Current
Shift Leader
Sus Hi Eatstation
08.2020 - 10.2023
Band Tutor
University High School Marching Band
06.2019 - 11.2024
Bachelor of Science - Psychology
University of Florida