BESIANA STEFA
The Bronx,NY
Summary
Experienced program coordination professional prepared for this role. Strong focus on team collaboration and achieving results. Highly adaptable with skills in project management, stakeholder communication, and resource allocation. Valued for reliability and ability to meet changing needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Coordinator
New York Presbyterian Lawrence Hospital
04.2023 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Oversaw staff schedules and assignments to handle programming demands.
- Enhanced interdepartmental communication by organizing regular meetings and fostering collaboration among staff members.
- Collaborated with healthcare professionals across various departments to ensure seamless coordination of care for patients participating in hospital programs.
Senior Laboratory Assistant
New York Presbyterian Hospital
08.2018 - 04.2023
- Performed tasks as member of line staff to reduce wait time.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Upheld all compliance standards and kept team in line with requirements.
- Reduced wait times for patients through effective scheduling and coordination of phlebotomy staff.
- Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
- Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
- Assisted in recruiting efforts to attract top talent for the phlebotomy department, resulting in a strong team of skilled professionals.
- Managed effective schedules to cover all department needs.
- Established strong working relationships with referring physicians and other healthcare providers, ensuring timely communication of test results.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Demonstrated adaptability and problem-solving skills by troubleshooting unexpected issues during experiments, ensuring minimal impact on project timelines.
- Minimized equipment downtime with proper maintenance, calibration, and troubleshooting of instruments as needed.
Education
Master of Science - Business Leadership
Concordia College
05.2021
Bachelor of Science - Health Care Administrative
Concordia College
2017
Skills
- Strong Problem Solver Proficiency Proper Phone
- Business Development Personal Document Management
- Administrative Assistant
- Customer Service
- Laboratory procedures
- Team leadership
- Attention to Detail
- Decision Making
- Microsoft Office
- Critical Thinking
- Verbal and Written Communication
- Strategic Planning
- Proactive mindset
- Team Oversight
- Program management
- Strategic planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of five staff members.
- Conceptualized and developed Epic program.
- Resolved product issue through consumer testing.
Certification
- Microsoft Certified, Azure Fundamentals – Microsoft.
- First Aid Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
- LinkedIn Learning Certifications – Various Courses – LinkedIn Learning.
Languages
Albanian
Native or Bilingual
Timeline
Program Coordinator
New York Presbyterian Lawrence Hospital
04.2023 - Current
Senior Laboratory Assistant
New York Presbyterian Hospital
08.2018 - 04.2023
Bachelor of Science - Health Care Administrative
Concordia College
- Microsoft Certified, Azure Fundamentals – Microsoft.
- First Aid Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
- LinkedIn Learning Certifications – Various Courses – LinkedIn Learning.
Master of Science - Business Leadership
Concordia College
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