Laura Ventola
Yorktown Heights,NY
Summary
Dedicated Patient Registrar with a proven track record at New York Presbyterian excelling in documentation accuracy and insurance verification. Trained new staff to enhance professionalism and ensure compliance with HIPAA regulations. Successfully resolved scheduling conflicts, promoting seamless patient experiences and continuity of care.
Overview
8
8
years of professional experience
Work History
Patient Registrar
New York Presbyterian Lawrence Hospital
04.2019 - Current
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Trained new Patient Registrars on best practices, ensuring consistency in work quality.
- Enhanced data accuracy by verifying insurance coverage, demographic information, and other essential details.
- Acted as a liaison between patients and healthcare providers, resolving any concerns related to scheduling, insurance, or other administrative matters.
- Gathered demographic and insurance information to register patients for medical appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Verified and preauthorized ultrasound/procedures for insurance carriers that required necessary medical information to ensure payment.
Front Desk Receptionist
Westchester/Bronx OB/GYN
01.2017 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered and edited patient demographics.
- Managed high-volume phone calls, directing inquiries to appropriate staff.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Assisted with medical billing including follow up on outstanding medical claims and procedure/diagnostic coding.
Education
GED -
Herbert H Lehman High School
01-1997
Skills
- Professionalism and ethics
- Documentation accuracy
- Information documentation
- Appointment scheduling
- Insurance verification
Timeline
Patient Registrar
New York Presbyterian Lawrence Hospital
04.2019 - Current
Front Desk Receptionist
Westchester/Bronx OB/GYN
01.2017 - 04.2019
GED -
Herbert H Lehman High School
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