Luann L Moffatt
Teaneck,NJ
Summary
Professional healthcare administrative professional with strong background in patient registration and data management. Known for effective communication, accuracy in handling patient information, and adaptability in fast-paced environments. Strong focus on team collaboration and achieving results, ensuring smooth operations and positive patient experiences. Skilled in electronic health records, patient intake, and insurance verification, with dependable and flexible approach to changing needs. Skilled in data entry and patient interaction, highly valued for strong organizational skills and attention to detail.
Overview
15
15
years of professional experience
Work History
Patient Registrar
The Bolger Medical Arts Medical Research Laboratories
01.2020 - 03.2024
- Answer telephone calls, read laboratory results to satisfy inquiries. Comply with all designated safety policies and procedures in the work area. Effectively communicate with patients and provide necessary guidance for on-site testing.
- Developed training materials for new registrars, enhancing onboarding efficiency and knowledge retention.
- Implemented improved data entry protocols, increasing overall efficiency in patient registration workflows.
- Coordinated patient admissions and discharge processes to ensure seamless transitions within trauma department.
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards.
Patient Registrar
Atlantic Health System Trauma Emergency Department Morristown NJ
03.2024 - Current
- Obtains and verifies patient information for registration. Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims. Requests payment of financial dues from patient or guarantor. Obtains federally required and hospital related consents in a timely manner. Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations. Performs other related duties as assigned.
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards.
- Coordinated patient admissions and discharge processes to ensure seamless transitions within trauma department.
Patient Registrar
The Valley Hospital, Ridgewood NJ
01.2020 - 03.2024
- Check in and register patients, process billing, and provide customer support. Explaining forms to patients, handling payments for medical services, verifying insurance schedule appointments collect and maintain sensitive health information, and help patients with billing or insurance questions. Perform admitting duties including explaining various forms such as patient's rights, medical releases. Call patients to collect cataract collections 24 hours prior to surgery.
- Registered patients accurately using electronic health record systems.
- Collected and verified insurance information to ensure proper billing processes.
Customer Service Agent NJ
Laparkan Shipping, Irvington NJ
10.2014 - 12.2020
- Secure and furnish information to carrier and customer representatives, maintaining good relations with customers, and brokers delivering accurate and intimate knowledge of Company’s rates and policies for transporting freight accordingly. Perform routine traffic and expediting work as required to process cargo shipments, in accordance with company’s policy. Rating, preparing forms and calculating weights and balances as needed. Relay correct entry of government documents through governmental agencies. Perform routine clerical duties including typing, data entry of information into LFMS as necessary, filing, sorting, checking, tracing, operating fax and copying machines. Cooperate with all other LPK Division and Stations in accordance with Company Policy, in the provision of top-quality Service to every customer.
- Managed customer inquiries and resolved issues efficiently through effective communication.
- Provided accurate information regarding shipping procedures and services, enhancing customer understanding.
Home Health Aide
Assisting Hands Senior Home Care Livingston, NJ
05.2016 - 07.2020
- Ensured that daily meals were prepared in accordance with patient dietary restrictions. Assisted patients with daily activities including light housekeeping. Provided transportation to and from medical appointments. Prepared daily reports of patient activities. Ensured that patients took daily medication.
- Collaborated with team members to streamline processes, improving overall customer satisfaction rates.
- Trained new staff on operational protocols and customer service best practices for consistency.
Home Health Aide Nurse's Assistant
Home Health Aide Forest Hill, NY
01.2011 - 12.2013
- Set appointments for patients. Doctors Visits, physical Therapy, Hair Appointments, Car Services ect..Monitors patient condition by observing physical and mental condition, intake and output, and exercise. Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, running errands. Assists with activities of daily living.
- Provided personal care and assistance with daily living activities for clients in home settings.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Provided compassionate personal care to clients, ensuring comfort and dignity during daily activities.
- Assisted with medication management, maintaining accurate records for client health compliance.
Education
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06-2009
Certified Cosmetologist - undefined
Empire Cosmetology School
Union, NJ01.2012
Skills
- Medical, Pharmacy, Solid verbal and written communications skills
- Home Care - skin and wound care, catheter care, suctioning, vital signs
- Certifications - ACLS, BLS, CPR and AED (BLS current)
- Hazardous Materials Training Certified
- IAC (Indirect Air Carrier) Security Training
- Certified Ria AMC Training Certified (DG
- Function Specific Training Certified
- Phreesia Proficient Certificate
- Preceptor Education Program
- Organizational growth
- Patient confidentiality
- Professionalism and ethics
- Documentation accuracy
Timeline
Patient Registrar
Atlantic Health System Trauma Emergency Department Morristown NJ
03.2024 - Current
Patient Registrar
The Valley Hospital, Ridgewood NJ
01.2020 - 03.2024
Patient Registrar
The Bolger Medical Arts Medical Research Laboratories
01.2020 - 03.2024
Home Health Aide
Assisting Hands Senior Home Care Livingston, NJ
05.2016 - 07.2020
Customer Service Agent NJ
Laparkan Shipping, Irvington NJ
10.2014 - 12.2020
Home Health Aide Nurse's Assistant
Home Health Aide Forest Hill, NY
01.2011 - 12.2013
Certified Cosmetologist - undefined
Empire Cosmetology School
High School Diploma -
Passaic County Technical Institute