Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shacara Mensah

Blackwood,NJ

Summary

Dedicated administrative professional with extensive knowledge of medical standards and compliance requirements. Recognized for enhancing patient experience and operational efficiency during a successful tenure at Virtua Hospital. Expertise in inventory management and customer service, combined with strong problem-solving abilities and excellent communication skills, contributes to seamless inner-office operations. Aiming to leverage skills in healthcare environments to further improve service delivery.

Overview

8
8
years of professional experience

Work History

Patient Registrar

Virtua Hospital
Mt. Laurel, NJ
01.2023 - Current
  • Processed patient registrations for emergency room, outpatient labs, and radiology services.
  • Welcomed patients, clarified the purpose of visit, and directed to relevant staff.
  • Verify insurance coverage and complete the pre-registration process for new patients prior to their arrival.
  • Collected essential data elements for accurate patient identification and billing.
  • Gathered and validated patient demographic and insurance details.
  • Schedule appointments, register patients, and verify insurance benefits.
  • Processed co-payments promptly at the time of service.
  • Manage detailed and up-to-date patient files.
  • Engaged with patients empathetically while maintaining confidentiality.
  • Managed inventory levels and replenished office supplies as needed.

Patient Care Coordinator

Asembia
Florham Park, NJ
09.2020 - 10.2022
  • Managed tasks from a remote location.
  • Handled a high volume of incoming and outgoing calls.
  • Supplied essential information to patients, doctors' offices, and pharmacies.
  • Reached out to doctor offices and insurance companies for prior authorization details.
  • Communicated key features of the Dexcom Start program and Dexcom G6 device.
  • Maintained high levels of data integrity.
  • Verified insurance details with precision.
  • Conducted thorough analysis of test claims.
  • Collected patient intake details and maintained updated medical records.
  • Resolved challenging customer service issues effectively, leading to an enhanced experience for patients and their families.

Prior Authorization/Medical Insurance Specialist

Community Health Network
Indianapolis, IN
06.2017 - 08.2020
  • Coordinated and acquired cardiac prior authorizations for testing, procedures, and surgeries within the community health network.
  • Ensured accuracy and compliance of reviewed medical insurance claims.
  • Conducted insurance verifications.
  • Maintained up-to-date knowledge of changes in state and federal laws pertaining to health care coverage.
  • Inputted data into the system, maintaining accuracy of provider coding information and reported services.
  • Sent clinical request and missing information letters to obtain incomplete information.

Education

High School Diploma -

Kettering High School
Detroit, MI
07-2008

Some College (No Degree) - Business

Rowan College At Burlington County
Pemberton, NJ

Skills

  • Documentation accuracy
  • Cross-cultural sensitivity
  • Data Processing Skills
  • Experienced in Medical Terminology Usage
  • Proactive Problem-Solving
  • Speaking clearly
  • Maintaining records
  • Professionalism and ethics
  • Appointment scheduling
  • Patient confidentiality
  • Processing payment
  • Information collection
  • Insurance verification
  • Healthcare software: Epic, Availity, NaviNet

Timeline

Patient Registrar

Virtua Hospital
01.2023 - Current

Patient Care Coordinator

Asembia
09.2020 - 10.2022

Prior Authorization/Medical Insurance Specialist

Community Health Network
06.2017 - 08.2020

High School Diploma -

Kettering High School

Some College (No Degree) - Business

Rowan College At Burlington County

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Shacara Mensah