Summary
Overview
Work History
Education
Websites
Additional Information
Certification
Languages
Timeline
Generic

An Nguyen

Houston,TX

Summary

Master's student in Hotel and Restaurant Management, offering an energetic and highly trained background in the hospitality industry. Seven years of experience in hotels and restaurants with a strong dedication to delivering the highest levels of customer service, and management. Proficient in marketing, revenue management, and sustainability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Huynh Restaurant
Houston, TX
11.2019 - Current
  • Conducted extensive studies on consumer behavior and spending patterns to inform menu pricing strategies and dining hour adjustments, resulting in a 15% increase in revenue.
  • Utilized point-of-sale (POS) data analysis to minimize waste by comparing sales revenue between the current year and the previous year, identifying trends and areas for improvement.
  • Developed predictive models to forecast restaurant traffic and demand, facilitating proactive hiring of seasonal employees and optimizing staff scheduling to meet customer needs efficiently.
  • Collaborated with cross-functional teams including chefs, managers, and marketing personnel to implement data-driven initiatives aimed at enhancing customer satisfaction and operational efficiency.
  • Oversaw payroll preparation and administration for staff.

Research Assistant

University of Houston
Houston, TX
08.2023 - 08.2024
  • Proficient in utilizing Tableau for demographic analysis and targeted marketing strategies, resulting in increased student enrollment rates for school restaurant and admission department.
  • Experienced in analyzing reviews, student feedback, and news perspectives to identify strengths and areas for improvement, driving higher international student enrollments.
  • Conducted extensive research on the relationship between photography and hospitality, applying machine learning algorithms to develop innovative marketing strategies tailored specifically to the hospitality sector.
  • Effective communicator with experience in preparing comprehensive reports, presentations, and articles using Microsoft Word and PowerPoint to communicate findings to stakeholders.

Marketing Consultant - Project

CheckOut LLC
Houston, TX
08.2023 - 12.2023
  • Analyzed over 1000 reviews from app stores and online review platforms to identify key concepts aligning with major customer preferences.
  • Studied 50 apps available on Google Play Store and Apple Store to develop competitive pricing strategies, including membership and subscription pricing models.
  • Conducted comprehensive research on customer behavior to validate the hypothesis that middle-aged women with children represent the most promising customer segment for the product.
  • Advised on government grant applications, resulting in increased publicity and enhanced credibility for the app
  • Led a team in conducting comprehensive research on health regulations, marketing strategies, and the functionality and appearance of an allergen food ingredient scan CheckOut app

Front Desk Agent

The Westin Houston Medical Center
Houston, Texas
04.2022 - 11.2022
  • Managed billing processes for pre-stay, current, and post-stay charges, including tax calculations and payment settlements with platforms like Booking.com and Expedia.
  • Provided prompt responses to guest inquiries via Mobile Key and Live Chat, ensuring high guest satisfaction.
  • Collaborated with internal teams and external partners to address guest needs and enhance overall experience.
  • Coordinated valet parking and scheduled shuttle services for guests.
  • Orchestrated smooth check-in experiences by sending mobile keys in advance and assigning rooms based on guest preferences.

Education

Master of Science - Hospitality Administration And Management

University of Houston
Houston, TX
12.2024

Bachelor of Science - Hospitality Administration And Management

University of Houston
Houston, TX
05.2022

Additional Information

The Conrad N.Hilton College Scholarship Committee (2023-2024)

Excellent Transfer Scholarship by University of Houston (2020 - 2022)

Nomination of National Honor Society Scholarship (2019)

Certification

  • Texas Alcoholic Beverage Commission
  • Certified Texas Food Handler
  • Certified Food Protection Manager
  • CHIA

Languages

English
Full Professional
Vietnamese
Native/ Bilingual

Timeline

Research Assistant

University of Houston
08.2023 - 08.2024

Marketing Consultant - Project

CheckOut LLC
08.2023 - 12.2023

Front Desk Agent

The Westin Houston Medical Center
04.2022 - 11.2022

Assistant General Manager

Huynh Restaurant
11.2019 - Current

Master of Science - Hospitality Administration And Management

University of Houston

Bachelor of Science - Hospitality Administration And Management

University of Houston

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An Nguyen