Ané Roos

• At Tina's Dog House, Pet and Home Care LLC, I held multiple roles, including Manager, Pet Sitter, and Dog Walker. In my managerial position, I oversaw daily operations and ensured high standards of care for all pets. As a pet sitter and dog walker, I provided personalized attention to a variety of animals, including routine care and exercise. Additionally, I gained valuable experience in animal grooming, further enhancing my comprehensive skill set in pet care. i learnt the following skills:
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Prepared food and water following instructions from pet owners.
• Gave animals proper attention to promote secure environment in owner's absence.
• Exercised animals regularly with walks and rigorous play activities.
• Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
• Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
• Communicated professionally with pet owners via phone, email, and text.
• Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.

• I have always been considered as a calm, mature and responsible person and these specific characteristics are extremely important in the baby sitting line of work. During my off time from school and studies and in-between my other hobbies and work, I decided to rake on baby sitting as well.
• I looked after children ranging from the age of 3 months and up.

I developed the following skills:

• Completed light household chores while children were sleeping to maximise efficiency.
• Reduced children's stress and anxiety by establishing productive daily routine.
• Prepared food, snacks, meals and drinks for children, following dietary requirements.
• Organized and led age-appropriate activities involving reading, crafts and educational play.
• Maintained consistent bedtime routines, including wind-down activities and storytelling to help ease anxiety and reduce frequency of behavioral issues.
• Provided children with positive, happy and supportive environment throughout playtime activities.
• Assisted children with homework projects, such as mathematic papers, literacy reading and making science models.
• Ensured children received high levels of care, support and stayed safe at all times by closely monitoring activities.
• Conducted routine tasks, such as bedtime duties, cleaning and play activities as specified by parents.
• Enforced rules to teach manners and maintain safe environment.
• Supervised and facilitated activities encouraging safe play.
• Recorded children's behavior, meals and sleeping schedules.
• Monitored playtime to prevent overuse of technology, television, or other detrimental influences.
• Collaborated with parents or guardians in devising plan of action to address misbehavior.
• Maintained excellent and positive relationships with children and parents through friendly, positive interactions.
• Planned educational games and projects to foster creative learning environment.

• FAIL ME NOT TUTORING is my own private company that I began when I was 15 years old.
• The company started off really small, but it began growing quickly the more I realized that I truly have a talent for teaching and working with children.
• FAIL ME NOT TUTORING has now grown so much, that I teach children and adults online from all over the world.

I have mastered and achieved the following with my students and company:

• Assisted students of all skill levels in core subjects, including mathematics and English.
• Analyzed student progress and prepared feedback to improve test results.
• Supported students to reach curriculum goals with tailored coaching style.
• Employed listening and questioning strategies to diagnose student needs and monitor progress.
• Examined feedback and made necessary changes to improve practice.
• Kept and updated students' Individual Learning Plans and records to help evaluate progress and areas for development.
• Enforced appropriate behavior when delivering sessions to minimize distractions.
• Gave early intervention support to students beginning to struggle with materials.
• Offered subject specialist information, advice and support to learners as part of teaching duties.
• Proffered direct assistance in use of equipment, learning objects and materials needed for student success.
• Modeled respect for students' diverse cultures, language skills and experiences to create welcoming environment.
• Utilized technology in tutoring sessions to diversify and enhance learning.
• Directed students in completing assignments and projects related to subject material.
• Tutored students in one-to-one and small group sessions to progress learning.
• Taught practical lessons in Pretoria and East London to develop applied learning.
• Employed mix of advice, criticism and encouragement to help students learn and grow.
• Simplified complex theory through clear, relevant teachings.
• Applied teaching standards and personal experience to develop programs targeted on all types of learners, which include learners with learning disabilities and physical disabilities..
• Encouraged students to persevere with difficult tasks to prepare for later learning.
• Individualized instruction and tutoring to match student knowledge and skills.
• Adapted classes to meet requirements of special needs children.
• Monitored and quickly implemented required curriculum changes.
• Led in-class or laboratory activities to deepen student understanding of concepts.

• Beacon Bay Horse Riding School is an amazing place that rehabilitates Horses and other animals. I had the opportunity to work with the animals and the children taking riding lessons there.
• As with my company, FAIL ME NOT TUTORING, I worked with animals and people, all with different personalities and traits.

I have mastered and accomplished the following:

• Observed horses at current stables to identify health issues or behavioural problems requiring attention.
• Established groundwork, longlining and lunging for allocated horses, working with fellow trainers.
• Completed mucking out, feeding, grooming and all normal yard duties to maintain high horse welfare standards.
• Diagnosed horses physical problems and health ailments, recommending treatment options.
• Checked horses for injuries and ailments daily, consulting with vet doctors for necessary intensive care.
• Communicated clearly and patiently with horse owners, keeping them up to date with horse progress.
• Retrained horses to break habits including kicking, bolting and resisting bridling.
• Conditioned horses to respond to oral, spur or rein command, following established horse temperament riding techniques.
• Delivered clear and supportive instruction on proper riding techniques to both adult and child students.
• Checked tack and equipment are clean, well-fitted and undamaged ahead of all training sessions.
• Coached and supported other members of staff through development of equine management and training skills.
• Determined and planned feeding programmes for each horse under care.
• Trained horses for show competitions, using keen knowledge of different breed characteristics to design show routines.
• Handled all horses with care and compassion, being mindful to keep horses, staff and general public safe.

• ZF Lemforder is the company that makes and distributes the axles for BMW and Mercedes cars. I had the opportunity to work and shadow multiple engineers while they worked and designed new machinery as well as work with many different types of people ranging from blue-collar workers to the managing director.

I have mastered and learnt the following:

• Sat in on meetings with marketing, sales and support teams, providing technical input on products.
• Actively shadowed Engineering personnel in design, analysis and optimization of turbomachinery components.
• Interned in the energy and aerospace sectors, assisting with technically complex and strategic design problem-solving.
• Completed tasks efficiently and timely, as instructed by engineering managers.
• Resolved any unexpected technical difficulties using creative and logical thinking.
• Worked with production engineers to update documentation in line with production techniques.
• Shadowed senior staff members and asked questions to advance engineering knowledge.
• Completed daily list of assignments, contributing to engineer team by handling basic tasks and learning new skills.
• Filled out and submitted required paperwork for engineering jobs.
• Maintained logbook over duration of training period, recording projects undertaken and skills learned.
• Managed workload and escalated to supervisor in case of deviation to cost, time and quality.
• Monitored implementation of health and safety rules and devised recommendations for remedying deficiencies.
• Finished tasks within assigned timeframes and to desired specifications.
• Reported on issues and assessment findings, helping senior staff manage engineering design and deployment.
• Received, sorted and directed incoming mail to maintain good communication channels.
• Greeted visitors and appropriately directed to designated areas.
• Organized and stored hardcopy files.
• Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organizational objectives.
• Performed administrative tasks, document management and report development for inter-departmental use.
• Monitored waiting and common areas to maintain cleanliness and organisation.
• Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.

• I had the honor of shadowing other aquarists at the East London Aquarium in 2019.
• It started off as a simple school project, but I simply loved working with the animals and people.
• I worked with a lot of different types of animals, including helping the aquarists with sick and injured animals like penguins, sea turtles and sharks.
• I simply worked as a volunteer and was gladly payed in knowledge as the people allowed to me to work hands-on with the amazing animals.

I learnt and did the following:

• Monitored and assisted in ordering of foodstuffs, bedding and other consumable items to maintain adequate supply at all times.
• Answered enquiries from members of public, offering excellent customer care to win repeat visits.
• Fed animals with correct food and water in correct quantities based on diet and circumstance.
• Cleaned and maintained animal holdings to safeguard health and safety of animals.
• Informed head keeper about damaged equipment to make arrangements for repairs.
• Mentored junior staff through daily actions to provide growth.
• Used safe and humane procedures for handling and restraining animals during transport from one zoo to another.
• Advised parents to supervise children to guarantee correct handling of animals.
• Delivered outstanding levels of animal husbandry, care and welfare to maintain happy, healthy animals.
• Enforced safe conduct among visitors to prevent injury to animals and humans.
• Presented animal talks, displays and shows, offering engaging and informative experiences for visitors.

• I had the amazing opportunity to shadow Dr. Hendrik de Swardt at the Faerie Glen Animal clinic when I was thirteen years old.
• I worked there for three weeks, assisting with operations and working with domestic animals and their owners.

I have mastered and learnt the following:

• Safely administered medications and vaccinations to animals in line with vet specifications.
• Provided medicines to eliminate and control fleas, preventing infection and contamination.
• Closely monitored animals in care to assess behaviour changes for prompt action and reporting to vets.
• Managed reception, coordinating bookings and welcoming customers to provide smooth communications and war experience.
• Sanitised cages and kennels to maintain clean environment for animals and avoid infection.
• Stayed updated on latest treatments and animal care best practices to deliver expert patient care.
• Greeted animals and owners with warmth and empathy, providing positive, supportive customer experiences.
• Treated animals for fleas and ticks, offering ongoing health advice to avoid repeat issues.
• Prepared animals and operation rooms for surgery by sanitising and providing anaesthetic support.
• Prepared medical equipment ahead of surgeries, thoroughly sanitising instruments and theatre areas.
• Monitored animals in care to foster appropriate exercise, feeding and watering intervals.
• Conducted regular lab, faecal and heartworm tests to detect abnormalities or infections.
• Collaborated with veterinary teams to offer outstanding continuity of care, medical attention and treatments of animals.