Ana Aguilar
Midland,TX
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Maurices
Midland , TX
05.2024 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Tj Maxx Dept Store
Midland , TX
08.2022 - 05.2024
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Leasing Consultant
Renew apartments
Midland, TX
09.2021 - 07.2022
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Managed and oversaw operations, maintenance and administration of properties.
- Oversaw daily operations, maintenance, and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Contacted and followed up with tenants on renewal notices.
- Escalated critical issues to property manager to deliver immediate resolution.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Maintained accurate records of correspondence with and from tenants.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Conducted background checks on applicants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Marketed property to prospective tenants by giving tours and pointing out key features.
Education
High School Diploma -
Lee High School
Midland, TX05-2012
Skills
- Recruiting and interviewing
- Employee Performance Evaluation
- Operations Management
- Task Delegation
- Sales monitoring
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Maurices
05.2024 - Current
Assistant Manager
Tj Maxx Dept Store
08.2022 - 05.2024
Leasing Consultant
Renew apartments
09.2021 - 07.2022
High School Diploma -
Lee High School