Ana Aguilar

• Responds promptly to inquiries from health-care facilities regarding referral inquiry.
• Enters demographic data into TruCare, making certain that all data fields are correct, and all necessary CPT, ICD10 and diagnoses codes are entered.
• Assist with coding procedures and billing processes while ensuring compliance with HIPPA regulations.
• Participate in meetings with senior leadership team members to discuss progress on initiative affecting referrals.
• Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.

• Supervise the operations of the front desk to ensure an excellent level of service and hospitality to guests.
• Resolve guest complaints and problems quickly and efficiently to maintain high customer satisfaction and quality service.
• Responsible for customer service, welcoming guests, making reservations, responding to telephone and in-person requests.
• Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
• Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.

Dean's List Recipient