Ana Alvarado
Laredo,TX
Summary
Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housing and Residence Life, TAMIU
Greystar Property Management
08.2023 - Current
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
Housing and Residence Life, TAMIU
American Campus Communities
06.2021 - 08.2023
- Helped develop and implement programs to foster community growth and development.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Facilitated smooth transition of new students into residential program.
Disney College Program Intern
Disney's Hollywood Studios
08.2022 - 12.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Athletics Student Worker
Texas A&M International University, Athletics
11.2020 - 06.2021
- Set up promotional displays and equipment for special events and activities.
- Built and established positive relationships with patrons, team members and supervisors.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
Bachelor of Arts - Multidisciplinary Studies
Texas A&M International University
Laredo, TX12.2023
Associate of Arts - Interdisciplinary Studies
South Texas College
Mcallen, TX12.2019
Skills
- Staff Communication
- Public Speaking
- Community Meetings
- Verbal and Written Communication
- Emotional Support
- Preventive Maintenance
- HIPAA Compliance
- Crisis Prevention Intervention
- Issue Resolution
Certification
Phlebotomy Technician
Basic Life Support (CPR and AED)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Housing and Residence Life, TAMIU
Greystar Property Management
08.2023 - Current
Disney College Program Intern
Disney's Hollywood Studios
08.2022 - 12.2022
Housing and Residence Life, TAMIU
American Campus Communities
06.2021 - 08.2023
Athletics Student Worker
Texas A&M International University, Athletics
11.2020 - 06.2021
Bachelor of Arts - Multidisciplinary Studies
Texas A&M International University
Associate of Arts - Interdisciplinary Studies
South Texas College