Ana Alvarez
Miami,FL
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
POC Buffet
09.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Barista
Plymouth Cafe
07.2023 - 09.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Server
Daily Bread Marketplace
08.2022 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School -
ISPA
08.2023
Skills
- Server Support
- Telephone reception
- Food Running
- Guest complaint resolution
- Team Collaboration
Other
Honor Roll 2022-2204, National Honor Society, Sociedad, Spanish, English, and French, Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Google ads.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Certification
National Honors Society
Sociedad de Honor Hispanoamericana
Honor Roll
Timeline
Hostess
POC Buffet
09.2023 - Current
Barista
Plymouth Cafe
07.2023 - 09.2023
Server
Daily Bread Marketplace
08.2022 - 07.2023
High School -
ISPA
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