Timika Robertson
Nutritional Services Supervisor/Cook
Flint,MI
Summary
Dynamic hospitality professional with a proven track record at McLaren Hospital Flint, excelling in customer service and effective multitasking. Enhanced patient experiences through proactive communication and efficient waitlist management. Recognized for attention to detail and a warm demeanor, consistently delivering high-quality service and fostering positive guest relations.
Overview
10
10
years of professional experience
Work History
Hostess
McLaren Hospital Flint
07.2016 - 07.2026
- Greeted and seated patients, ensuring a welcoming environment.
- Managed waitlists efficiently to optimize patient flow.
- Coordinated with nursing staff to communicate seating preferences and needs.
- Assisted in training new hostesses on operational procedures.
- Handled patient inquiries promptly, enhancing overall experience.
- Implemented feedback mechanisms to improve service delivery and efficiency.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Cook
McLaren Flint
07.2016 - 07.2026
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workspace, adhering to safety regulations.
- Assisted in inventory management, ensuring proper stock levels of ingredients and supplies.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Trained new staff on kitchen procedures and best practices for food handling.
- Monitored cooking times and temperatures to ensure quality control of dishes served.
- Implemented sanitation protocols to enhance food safety compliance in the kitchen area.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Education
High School Diploma -
Flint Central High School
Flint, MI05-1991
Skills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Cleaning and sanitation
Detail-oriented
Interactive communication skills
Greeting guests
Cleanliness maintenance
Hospitality service expertise
Food running
Guest relations
Server support
Menu memorization
Performance improvement
Hospitality and accommodation
Calm demeanor
Positive and professional
Strong interpersonal skills
Multitasking
Warm and friendly
Attention to detail
Team player
Reliable and trustworthy
Timeline
Hostess
McLaren Hospital Flint
07.2016 - 07.2026
Cook
McLaren Flint
07.2016 - 07.2026
High School Diploma -
Flint Central High School