Berkley Shackelford
N. Richland Hills,USA
Summary
Experienced hostess with a strong understanding of greeting, seating, and guiding guests in busy restaurant environments. Highly skilled in scheduling dining reservations and promptly addressing guest requests and complaints. Committed to delivering exceptional customer service and maintaining excellent service levels during peak times. Proficient in multitasking, excelling at answering phones while warmly greeting individuals in person and upholding professional standards.
Overview
4
4
years of professional experience
Work History
Hostess
Cotton Patch Cafe
04.2021 - Current
- Greeted guests warmly upon arrival, seating them promptly
- Verified reservations and wait times with customers
- Maintained a clean and organized dining area
- Assisted in preparing the restaurant for opening and closing shifts
- Provided menus to customers and answered questions regarding menu items
- Managed the waiting list, ensuring that all parties were seated in a timely manner
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Increased guest retention with friendly interactions and personalized service.
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Server assistant
Longhorn Steakhouse
05.2024 - 12.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Hostess
Calabrese Restaurant Group
05.2022 - 07.2023
- Greeted guests warmly upon arrival, seating them promptly
- Verified reservations and wait times with customers
- Maintained a clean and organized dining area
- Assisted in preparing the restaurant for opening and closing shifts
- Provided menus to customers and answered questions regarding menu items
- Managed the waiting list, ensuring that all parties were seated in a timely manner
- Communicated clearly with kitchen staff regarding customer orders
- Demonstrated strong interpersonal skills when interacting with customers
- Assisted servers in bussing tables when needed during busy periods
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Keller High School
Keller, TX06.2022
Skills
- Complaint Handling
- Food Running
- Reservations Management
- Guest Engagement
- Customer Service
- Payment Processing
- Service Prioritization
- Reservation Management
- Check Payment Processing
- Guest Relations
- Safe Food Handling
- Takeout Order Processing
- Dining Customer Service
- High-Volume Dining
- Special Dietary Requirements
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server assistant
Longhorn Steakhouse
05.2024 - 12.2024
Hostess
Calabrese Restaurant Group
05.2022 - 07.2023
Hostess
Cotton Patch Cafe
04.2021 - Current
High School Diploma -
Keller High School
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