Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager
Tatum Smith

Tatum Smith

Palestine,TX

Summary

Dynamic hospitality professional with a proven track record at H-E-B Grocery, excelling in order delivery practices and cash handling. Known for cultivating strong customer relationships and maintaining a calm demeanor under pressure. Expertise in inventory management and team support, ensuring a seamless and enjoyable experience for all patrons.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Cotton Patch Cafe
10.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Gas Station Attendant

H-E-B Grocery
01.2018 - 10.2021
  • Facilitated sales of services and goods.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Maintained inventory of all saleable items.
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Promoted special offers and discounts to customers to maximize sales.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Followed safety protocols while working, avoiding accidents and injuries.

Pharmacy Representative

H-E-B Grocery
06.2021 - 10.2021
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Labeled medication packages to maintain compliance with safety standards.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Cashier

H-E-B Grocery
03.2016 - 06.2021
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Set up new sales displays each week with fresh merchandise.

Education

GED -

Independent Educational Institution
Granbury, TX

Skills

  • Order delivery practices
  • Table resetting
  • Daily specials memorization
  • Team member support
  • Calm demeanor
  • Hospitality service expertise
  • Inventory management
  • Cash handling
  • Point-of-sale system

Certification

Tabc

Food handlers

Timeline

Server

Cotton Patch Cafe
10.2021 - Current

Pharmacy Representative

H-E-B Grocery
06.2021 - 10.2021

Gas Station Attendant

H-E-B Grocery
01.2018 - 10.2021

Cashier

H-E-B Grocery
03.2016 - 06.2021

GED -

Independent Educational Institution

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Tatum Smith