Nivea McDonald
Denver,CO
Summary
I just moved to Denver from Chicago/Indy area. I have a lot of experience in fast food and serving as well as wearhouse. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I’m motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Server
Cracker Barrel
07.2023 - 11.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Subway Sandwich Artist
Subway
06.2023 - 11.2023
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Executed sandwich artistry duties with very low occurrence of errors.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
Package Handler/Sorter
Nexus Employment Solutions Plus, Inc
01.2023 - 03.2023
- Assembled, sealed, and loaded packages into correct trucks.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Loaded package containers onto forklifts and transported into packaging areas.
Server
Round the Clock Restaurant
10.2021 - 11.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Package Handler
FedEx Ground
01.2021 - 07.2021
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
Package Handler/Sorter
Elite Staffing Inc
04.2021 - 05.2021
- Assembled, sealed, and loaded packages into correct trucks.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Server
Round the Clock Restaurant
03.2020 - 03.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Package Handler
FedEx Ground
08.2020 - 12.2020
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
Package Handler
Ups
01.2020 - 06.2020
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
McDonalds Crew Member
McDonald's
01.2020 - 03.2020
Hostess
Chili's
03.2019 - 12.2019
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Server/Hostess
Round The Clock
06.2018 - 12.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
White Castle Team Member
White Castle
08.2018 - 01.2019
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Education
Skills
- Host/Hostess
- Restaurant Experience (5 years)
- Serving Experience (5 years)
- Cashiering (4 years)
- Cleaning Experience
- Cleaning and Sanitizing
- Inventory Management
- Workflow Coordination
- Courteous Phone Demeanor
- Ability to Lift 30 Pounds
- Special Requests and Substitutions
- Decision-Making
- Hospitality Best Practices
- Transactions and Cash Handling
- Table Monitoring and Turnover
- Food and Beverage Service
- Reliable and Responsible
- Cool Under Pressure
- Warm and Friendly
- Specials Promotion and Upselling
- Conflict and Complaint Resolution
- High Energy and Stamina
- Age Verification
- Team Leadership
- Staff Training
- Process Monitoring
- Food and Beverage Upselling
- Relationship Building
- Menu Recommendations
- Team Player
- Adaptable and Flexible
- Upselling and Cross Selling
- Tableside Service
- Food Preparation and Safety
- Reservations Management
- Food Handling
- Upselling
- Food Safety Standards
- Interpersonal Skills
- Allergy Awareness
- Memory Retention
- Cleanliness Standards
- Problem Solving
- Upselling Techniques
- Strong Work Ethic
- Effective Communication
- Tableside Etiquette
- Menu Knowledge
- Stress Management
- Professional Appearance
- Food Safety Practices
- Organizational Skills
- Foreign Language Proficiency
- Time Management
- Exceptional Customer Service
- Attention to Detail
- Multitasking Abilities
- Wine Pairing Knowledge
- Conflict Resolution
- Computer Literacy
- Team Collaboration
- Positive Attitude
- Quality Control
- Food Sales and Promotion
- Banquet Coordination
- Guest Relations Management
- Sales Expertise
- Dining Area Maintenance
- Sales Techniques
- Menu Memorization
- Guest Seating
- Wine Service
- Food Station Setup
- Bill Computation
- Menu Presentation
- Food Spoilage Prevention
- Food Safety Understanding
- Suggestive Selling
- Table Setting Knowledge
- High-Volume Dining
- Point of Sale Operation
- Ordering Procedures
- Front-Of-House Display Creation
- Performance Improvement
- Item Promotion
- Cash Handling
- Hospitality Service Expertise
- Wine Pairings
- Relationship Management
- Service Prioritization
- Food and Beverage Pairings
- Regulatory Compliance
- Order Accuracy
- Table Bussing
- Order Management
- Food Inspection
- Guest Engagement
- Table Setting
- Order Delivery Practices
- Daily Specials Memorization
- Supply Restocking
- Food Delivery
- Safe Food Handling
- Food Running
- Beverage Preparation
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Cracker Barrel
07.2023 - 11.2023
Subway Sandwich Artist
Subway
06.2023 - 11.2023
Package Handler/Sorter
Nexus Employment Solutions Plus, Inc
01.2023 - 03.2023
Server
Round the Clock Restaurant
10.2021 - 11.2022
Package Handler/Sorter
Elite Staffing Inc
04.2021 - 05.2021
Package Handler
FedEx Ground
01.2021 - 07.2021
Package Handler
FedEx Ground
08.2020 - 12.2020
Server
Round the Clock Restaurant
03.2020 - 03.2021
Package Handler
Ups
01.2020 - 06.2020
McDonalds Crew Member
McDonald's
01.2020 - 03.2020
Hostess
Chili's
03.2019 - 12.2019
White Castle Team Member
White Castle
08.2018 - 01.2019
Server/Hostess
Round The Clock
06.2018 - 12.2019
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