Ana Amaral
Matawan,NJ
Summary
Dynamic professional with a proven track record in banking and customer service.
Excelled in enhancing customer satisfaction and streamlining operations, achieving operational excellence. Skilled in Microsoft Suite and fluent in Portuguese, I bring a blend of technical proficiency and exceptional interpersonal skills. Demonstrated flexibility and a positive attitude in diverse roles, from management to caregiving. Detail-oriented team player with strong organizational skills.
Overview
32
32
years of professional experience
Work History
Caring for Elderly Parents
Self-employeed
2022.01 - 2022.12
- Cooking meals.
- Cleaning their living area.
- Providing companionship.
- Scheduling fun recreational activities.
- Driving my parents to their appointments.
Coffee and Beverage Manager
QuickChek
2017.09 - 2021.05
- Utilized the QuickChek proprietary electronics ordering systems and kept appropriate and adequate inventory levels for the store's coffees, beverages, and related supplies .
- Ensure the hightest level of customer service and satisfaction.
Teller
Investors Bank
2013.07 - 2015.10
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted retail and business customers with daily banking transactions.
Stay_at_home Mom
Stay-At-Home Mom
2001.08 - 2013.09
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed household and family responsibilities, including child care and housekeeping.
- Organized and planned family events and activities.
- Assisted my child with his homework assignments and special projects across deferent subjects.
- Proven ability to learn quickly and adapt to new situations.
Assistant Branch Manager
Fleet Bank NA
1998.06 - 1999.09
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Assistant Branch Manager
United Jersey Bank Aka Summit Bank
1990.09 - 1998.02
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Education
Certificate - Computirized Acct Porgram With MO Certificate
Middlessex College
Edison, NJ02.2023
Skills
Computer Skills
Microsoft Suite - Word, Excel, Outlook, Quick Books and Sage50
Fluent in written and conversational Portuguese and conversational Spanish
Friendly, Positive Attitude
Flexible and Adaptable
Timeline
Caring for Elderly Parents
Self-employeed
2022.01 - 2022.12
Coffee and Beverage Manager
QuickChek
2017.09 - 2021.05
Teller
Investors Bank
2013.07 - 2015.10
Stay_at_home Mom
Stay-At-Home Mom
2001.08 - 2013.09
Assistant Branch Manager
Fleet Bank NA
1998.06 - 1999.09
Assistant Branch Manager
United Jersey Bank Aka Summit Bank
1990.09 - 1998.02
Certificate - Computirized Acct Porgram With MO Certificate
Middlessex College